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Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected?

Currency Alliance

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. But I hadn’t quite foreseen how fast, slick, imaginative and engaging some programs had become. Gamification, for instance. You can see the full list of winners here. Diversification Across Channels.

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GCOM Part of the Growing Gamification and AI Market

CSM Magazine

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

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10 Customer Engagement Ideas to Boost Your Business

CSM Magazine

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

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Next-Level Customer Engagement: Advanced Tactics for E-Commerce Loyalty and Retention

CSM Magazine

But as the industry matures, so does the challenge of keeping customers loyal and engaged. As of 2022, global e-commerce sales surpassed $5.7 In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement. Gamification is like the sprinkle of excitement atop the cake of shopping.

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Engage, build & maintain customer relationships with a 360 degree view of your customer and your business

LoyaltyPlus

To engage customers and leverage data for improved and targeted marketing campaigns is always a challenge. Bridging the gap between Marketing and Sales, CRMPlus creates a sophisticated understanding of customer behaviour and needs by leveraging all your customer touch points. Just Engage. The Gap – Who is my customer?

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Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans

CSM Magazine

So, articulate the perfect brand story, using a compelling storyboard that engages people and provides a unique competitive differentiator. Increase collaboration with gamificationGamification creates a buzz that brings out the best in people. So how can the contact centre capture their attention? About the Author.

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Customer Service Predictions for 2018

CSM Magazine

Consumers will be engaging with companies via these voice-enabled channels and will have higher expectations on the accuracy and their capability to help answer customer service issues. Customers are just starting to use these technologies and it is still too cumbersome to have regular customer engagement through use of these technologies.