InMoment XI

JANUARY 4, 2024

What is the Retail Customer Experience? At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Personalization creates a more engaging and relevant experience for users.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Alida

SEPTEMBER 14, 2018

IValerie Brock, senior research manager of customer advocacy, has become an important guardian of customer relationships in this company. VMware’s core audience of IT professionals are often hard to reach, but by authentically engaging them, Valerie and her team gets ongoing feedback.

Entertainment 133

Entertainment Customer relationships Retail Leadership 133

Second to None

JUNE 21, 2018

So is creating content specifically to educate the customers, entertain them and teach them something interesting and new. The content should reveal the company to the customers while providing the assurance they should conduct business with the brand. When the focus is placed on social media, each customer is engaged.

Loyalty 61

Loyalty Consumers Marketing How To 61

Second to None

SEPTEMBER 20, 2018

They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. It’s no wonder then that as customer habits transitioned further towards mobile, Google answered. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54

Second to None

MARCH 21, 2018

Yahoo declares itself to be”a guide focused on making users’ digital habits inspiring and entertaining,” while Tesla’s mission is “to accelerate the world’s transition to sustainable transport.” Our solutions are developed on the basis of solid research and statistical science.

B2B 59

B2B B2C Transportation Voice of Customer 59

Second to None

APRIL 23, 2019

Social media is a platform on which businesses can become more than just a point of sale to their customers. Just like how, back in the day, your barber also delivered your baby, now your mattress provider can also be a source of entertainment for customers on Instagram.

B2C 84

B2C Transportation Social Media Entertainment 84

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147