Kustomer

MARCH 12, 2020

His research determined that extra efforts to go above and beyond for each customer didn’t pay off the way that companies expected. Customers are people, and the most effective way to keep them around is not by wowing them with gifts and celebrations, but by “reducing effort [and] making things easier than you are making them right now.”

Effort Score 52

Effort Score Self Service Customers Multi-Channel 52

RapportBoost

DECEMBER 10, 2018

So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? Multi-channel usually includes voice, email, chat, SMS and even fax interactions. Why does this matter to us?

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

BirdEye

APRIL 7, 2023

Measuring the success of your marketing efforts the right way is crucial. If that is the case for your business, make sure to use a tool that can measure multi-touchpoint revenue attribution. Knowing exactly how much it costs to generate each lead is vital for a business’s financial planning and goal-setting exercise.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

SurveySparrow

MAY 27, 2021

To put it in simple words, employee advocacy is the promotion of a company and its brand on social media by the organization’s employees. While the concept of employee advocacy has been there for quite some time now, it picked up steam only after social media and the internet added wings to it.

Social Media 52

Social Media How To Multi-Channel Effort Score 52

Experience Matters

APRIL 7, 2015

Once again we had a great group of nominees, making the scoring difficult for the judges. Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

ProProfs Chat

AUGUST 6, 2021

You can easily share your employee engagement surveys via email, social media, link, website embedding, and more. With an eNPS (employee net promoter score survey), you can easily segment them into promoter employees, passive employees, and detractor employees. Advanced Feedback Analysis. Employee Segmentation. response/month.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

SurveySensum

MAY 11, 2023

One way to do this is by using Net Promoter Score (NPS), a simple and widely used metric that helps businesses measure customer satisfaction, benchmark their performance against competitors, and identify areas for improvement. What’s a good NPS score in retail? When to launch the NPS survey How to calculate NPS in retail?

NPS 52

NPS Retail Net Promoter Score Effort Score 52

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. What Channel Should You Use to Collect the Voice of the Customer? Social Media.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40