Effort Score Employee Engagement Gamification Training 
Lumoa
FEBRUARY 9, 2023
including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g. Support consistent employee training, add customer-centricity into the principles and mission, and involve cx training in the onboarding program.
Playvox
APRIL 11, 2023
A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. Invest In Coaching To keep contact center agents engaged, investing in training and coaching is essential.
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Playvox
FEBRUARY 23, 2022
Employee engagement is one of the most challenging aspects to master in the contact center. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. One proven way to motivate your team is to drive engagement with gamification.
Playvox
SEPTEMBER 30, 2021
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
ProProfs Chat
AUGUST 6, 2021
Modern employees today are looking beyond just a 9-to-5 job. Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . We will explore the 20 best employee engagement software in 2021 and compare their features.
Playvox
MARCH 27, 2023
Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. Training programs should be designed to meet the specific needs of the contact center and its agents.
Playvox
FEBRUARY 2, 2022
Other factors agents cite for burnout are: Lack of training Lack of a career path Frustrating technology tools. According to HBR researcher Keith Ferazzi, the total organizational costs of employee turnover range from 100 and 300 percent of the employee’s salary , when recruiting and onboarding are factored in.
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