Sat.May 01, 2021

Customer Experience (Pensions) Fail at Aviva

Maz Iqbal

Customer Experience (Pensions) at MyAviva: The Way It Used To Be My customer experience online via MyAviva as an Aviva customer used to be great. I would have given it a 10/10. In fact, it was one of key factors in moving my pension over from Prudential. The other fact?

Top 5 Market Research Methods And Tools


Intuition and a knack for business is an essential quality of any entrepreneur. While it is undoubtedly an exceptional talent, simply relying on your intuition and gut feeling is not enough. You will need to depend on reliable data obtained from Market Research to ensure success and minimize risks.

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Advantages & Phases Of Having Mortgage Process Outsourcing

Magellan Solutions

Advantages of mortgage process outsourcing companies . Our mortgage processing services are being tailored according to your specific needs. Magellan Solution provides experienced processing and closing teams. They dedicate themselves to helping you through the whole process.

How Great Customer Service Can Turn Anger Into Happiness

Doing CX Right

Mistakes happen as we're human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story. The post How Great Customer Service Can Turn Anger Into Happiness appeared first on Doing CX Right.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

The Massive Gap Between Customer Expectations and Organization’s Ability Post Pandemic

Beyond Philosophy

This podcast is sponsored by Verint. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. A massive gap exists.