Fri.Mar 29, 2024

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Digitize to Personalize

Customer Enthusiast

Today’s blog post is a part of a series that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024. I learned to digitize to personalize.

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Suncoast Credit Union’s Path to Data-Driven Personalization: 3 Key Takeaways


In an era defined by digital disruption and evolving consumer expectations, credit unions are presented with a remarkable opportunity to redefine member engagement and excel in a rapidly changing, digital world. Unlike most traditional banking institutions, credit unions boast a unique value proposition—a commitment to community-centric banking, personalized service, and member-driven initiatives.

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Community Banking Month: Spotlight on Horicon Bank


In the spirit of Community Banking Month, Horicon Bank shares some of the ways it supports its community. The post Community Banking Month: Spotlight on Horicon Bank appeared first on Glia Blog | Digital Customer Service Explained.

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Ghosting: Why Does This Happen?

Beyond Philosophy

Colin has been ghosted. He was surprised, considering he is married and has been for decades. However, his ghosting experience didn’t come from a romantic partner but a professional one. Since ghosting appears to be spreading into many interactions, we thought we should discuss it here. Ghosting, where someone suddenly stops communicating, has become more common, thanks to technology making it easier to cut off contact.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center

AWS Machine Learning

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.

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Innovating in Connected Fitness with John Trainor


Explore John's insights on leadership, a culture of innovation, and the role of beta in product success.

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Ask the NetSuite Experts

Circular Edge

Sign Up for a Free NetSuite Consultation Facing challenges with NetSuite and related applications & processes? Wish you could bounce your challenges & questions off of SMEs who could provide quick guidance? These interactive Q&A sessions are for you! Bring your questions and join CE practice leaders to tackle your NetSuite questions and challenges.

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Catch Me if You Can

Help Scout

Much of our support work requires confidence building, yet overconfidence can create poor service. Here's to finding the right balance. Also Isaac Newton is in this.

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6 Reasons Continuous Testing is Vital in Wearable Technology


Explore how continuous testing, vital for wearable tech, ensures quality, reduces costs, and speeds up development.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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34 effective Instagram story ideas for businesses to use in 2024 


Establishing a strong presence on Instagram has never been more important. According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. So, if you want to compete with your peers, it is vital to explore all formats and that includes Instagram stories. The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before.

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How to add collaborators on Instagram: A comprehensive guide


If you manage social media accounts, you know that keeping up with Instagram’s ever-changing algorithm can be challenging. Experts recommend considering the Instagram collaboration feature to expand your reach and attract more followers. It’s a useful tool to help you grow your business account and reach more people. Collaborating on Instagram content helps you boost the visibility of your account, explore new opportunities, and launch effective campaigns to support your business goa