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2020 Research
JULY 31, 2022
Schlesinger Group Answers ESOMAR 37. ESOMAR has provided 37 questions to help market researchers and buyers of online sample determine if an online sample provider’s practices fit with their research objectives.
Doing CX Right
JULY 31, 2022
Wendy Smith, Best-Selling Author of "Both/And Thinking" explains. The post Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems appeared first on Doing CX Right. DoingCXRight®? Podcast Leadership & Personal Growth conflict management; leadership; Wendy smith
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2020 Research
JULY 31, 2022
Selecting a Sampling Partner With Confidence. The guide outlines a comprehensive framework to help you choose the right panel for your research objectives. Today’s trends impacting panel partner selection. Understanding the panel composition. Assurances of data quality.
Forrester Digital Transformation
JULY 31, 2022
UPI is a leader in India’s digital retail payments, processing record-breaking transactions worth 10 trillion in May this year. In this era of instant gratification, payment has become real-time with smartphone apps. However, till recently, this was not the case for feature phone users.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?
2020 Research
JULY 31, 2022
Guide to Conducting Thought Leader Interviews. Matt Campion, Executive Vice President, shares his advice on optimizing your thought leader interview results. Read Our Answers. The post Conducting Better Thought Leader Interviews appeared first on Schlesinger Group. Guide
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
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2020 Research
JULY 31, 2022
How to Craft Inclusive Demographic Questions. This guide includes inclusive screener review recommendations for open-ended questions and self-identification options that, among other things, present best practices for transgender and non-binary inquiries. . Read Now.
2020 Research
JULY 31, 2022
Adopting a Multi-Tier Approach to Data Quality in Online Surveys. Identifying and evaluating sub-optimal responses in online surveys. Read our guide, where we share the Schlesinger multi-tier approach. . Read Guide.
2020 Research
JULY 31, 2022
Conducting Marketing Research in Japan. Download our guide to considerations when conducting marketing research in Japan. Our Global Qualitative Solutions team shares data collection tips for Japan’s current market.
2020 Research
JULY 31, 2022
Conducting Marketing Research in United Kingdom. Download our guide to considerations when conducting marketing research in the United Kingdom. Our team shares data collection tips for the United Kingdom’s current market.
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Get the Customer Education Maturity Model Self-Assessment to quickly determine which of the 5 maturity stages your program is in today and then identify the next high-impact initiatives to undertake to advance to the next stage of program growth.
2020 Research
JULY 31, 2022
Conducting Marketing Research in Germany. Download our guide to considerations when conducting marketing research in Germany. Our team at Schlesinger Group Germany share data collection tips for Germany’s current market.
2020 Research
JULY 31, 2022
Healthcare in the United Kingdom is divided between the public healthcare system: National Health Service (NHS) and a smaller private segment. . The industry is made up of mainly: . Pharmaceutical manufacturers . Medical device, supplies, and equipment manufacturers . Primary healthcare providers
2020 Research
JULY 31, 2022
Spain is a key European market for pharmaceutical and healthcare research. The World Health Organization ranks Spain’s healthcare system as the seventh best in the world. Spain is also the world leader in organ transplants. Healthcare expenditures in Spain represent 8.5
2020 Research
JULY 31, 2022
Does One Size Fit All in Online Qualitative? Jason Horine, Vice President, Client Solutions looks at how important recruiting methods are to your online qualitative research. Download our tips for successful online qualitative study. The post Does One Size Fit All in Online Qualitative Recruiting?
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In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.
2020 Research
JULY 31, 2022
7 Tips for Recruiting Asynchronous Online Qualitative. Successful online qualitative recruiting requires special consideration, particularly when researchers and respondents are not interacting at the same time.
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