CSM Magazine

APRIL 9, 2021

Publish consistent, high-quality blog content. As a business owner, you should never underestimate the influence and traffic that a blog could bring to your website. By blogging regularly, you’re not only giving your customers and followers valuable content, but you’re also asserting your dominance within your industry.

Social Media 52

Social Media ROI Marketing Engagement 52

SaleMove

APRIL 9, 2021

appeared first on Glia Blog | Digital Customer Service Explained. Offering secure file transfer via chat can be win-win. Learn how reducing reliance on secure email can improve customer experience. The post Secure Chat: A User-Friendly Alternative to Secure Mailbox?

Customer Experience 52

Customer Experience Customer Service Customers Customer Engagement 52

Oracle

APRIL 9, 2021

For a deeper dive , check out Double Opt-In Best Practices for Email Marketing on Oracle’s Modern Marketing Blog. Boosting confirmation rates gives brands greater confidence to use double opt-in confirmations to protect their sender reputation and deliverability when using riskier subscriber acquisition sources.

Social Media 76

Social Media Brands Course Marketing 76

SaleMove

APRIL 9, 2021

appeared first on Glia Blog | Digital Customer Service Explained. Before using chat for secure communication, make sure your chat vendor is not only using TLS (most do) but has end-to-end security for their solution. At Glia, we pride ourselves for putting security at our core.

Financial 52

Financial Transportation Contact Center Banking 52

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

Chatbots

Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. If you know that 80 percent of your revenue comes from 20 percent of those customers, what do you think happens to the other 80 percent that only accounts for 20 percent of the revenue? Yep, you guessed right, not much.

Management 156

Management Social Media Groups Call Center 156

Optimove

APRIL 9, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, and a CRM hack on RFM. All previous weekly shows All our videos on Optimove’s Youtube channel. B2CRM News: Trader Joe’s New App, and Stitch Fix’s Secret to Success.

CRM 52

CRM Video Analysis Tips 52

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Our blog dives deep into the intimate connection between your brand and CX, emphasizing that even the most innovative product may only succeed with excellent support. From real-life experiences with Hilton Hotels and an RV manufacturer, we underline the impact of responsive service recovery on brand reputation.

Customer Experience