Thu.Dec 24, 2020

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To Lock or Not to Lock Customers (into CRM Journeys)

Optimove

When creating multi-step customer journeys, one of the dilemmas marketers have, is whether to lock customers into journeys or leave them to migrate freely between one journey and another. It’s a question because to map out customer journeys, marketers typically turn to a trusted blank canvas. And that blank canvas can be a marketer’s best friend or biggest nightmare.

CRM 52
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Towards Holiday and New Year Hope and Purpose

One Millimeter Mindset

Wishing you 2020 Holiday and 2021 New Year Hope and Purpose. As we move forward together towards 2021, we now share a common story: 2020. How will you incorporate your experiences and insights into the value of your professional story, moving forward? One millimeter at a time. Above all, throughout the year, you and I gained a greater sense of professional purpose and self-definition, didn’t we?

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Zonka Feedback is a High Performer in the G2 Grid for Experience Management for Winter 2021

Zonka Feedback

We have got an opportunity to be proud once again! We are more than happy to announce that Zonka Feedback has been again named as " High Performer" in the G2 Grid Report in the 'Experience Management' Category for Winter 2021.

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Watch: CRM Hack on Segmenting Your One Timers, B2CRM Weekly News Update, and CRM Analysis on Express

Optimove

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, a new CRM hack on segmenting your one timers, and a deep analysis on Express. All previous weekly shows All our videos on Optimove’s Youtube channel. B2C CRM NEWS UPDATE: Tropicana, the Mimosa Apology, and Fox News.

CRM 52
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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How to Be The Brand EMPLOYEES Can’t Live Without

The DiJulius Group

A lot of companies talk all the time about how they can be the brand CUSTOMERS can’t live without. But one of the cornerstones of world-class customer experience is to be the brand EMPLOYEES can’t live without – because happy employees make happy customers. In order to be the brand EMPLOYEES can’t live without, you. Read Full Article. The post How to Be The Brand EMPLOYEES Can’t Live Without appeared first on The DiJulius Group.

Brands 52
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Dec 24 – Customer Success Jobs

SmartKarrot

Role: Sr. Director, Customer Success Location: New York, NY, US(or remote in the East Region) Organization: Box As a Sr. Director of Customer Success, you will lead a team of high performing, geographically dispersed CSMs. Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations.