CSM Magazine

OCTOBER 5, 2023

In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service.

Customer Service 59

Customer Service Self Service Poor Customer Service Hospitality 59

GetFeedback

AUGUST 14, 2019

This can be a powerful way to overcome a common complaint–representatives lacking the knowledge or ability to solve customer issues. (In In a recent study , more than a third surveyed stated this was the most frustrating aspect of a poor customer service experience!). Download the Toolkit. Get Calculator.

Customer Journeys 273

Customer Journeys Metrics How To Customer Satisfaction 273

Optimove

JULY 20, 2023

Download Now>> Omnichannel vs Multichannel – What’s the difference? In order to remain competitive in the digital world, you want to provide an immersive experience for your customers. Thus, omnichannel marketing has a tremendous impact on customers, and there are many benefits.

Omni-Channel 40

Omni-Channel Marketing Social Media Rewards Programs 40

SurveySensum

OCTOBER 23, 2023

Not Easy to Use An ideal feedback management tool should offer a simple user experience. It should be easy to set up and use otherwise users might need technical assistance in understanding the functionalities of the tool. Here’s a customer review on this issue: Source How Did We Evaluate GetFeedback Alternatives?

NPS 52

NPS Multi-Channel Survey Feedback 52

SurveySensum

OCTOBER 12, 2023

Dedicated CX experts analyze feedback and offer insights to boost your sales and retention Guarantees 2-hour SLA Support Survey results can be downloaded in multiple formats like PDFs, Excel, or CSV. Best Features The platform uses gamification to enhance user experience Track important metrics like NPS, CSAT, CES , and many more.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

CSM Magazine

APRIL 4, 2019

When it comes to your app quality and uptime, your users need to count on you more than anything. Most likely you downloaded them once only to never open them again, or maybe you left negative feedback only for your complaints to go unanswered. Your customer service quality matters almost as much as your uptime and user experience.

Poor Customer Service 45

Poor Customer Service Social Media User Experience Customers 45

SurveySensum

OCTOBER 10, 2023

Enables users to set up notification alerts to close the feedback loop in real-time. Survey results can be downloaded in multiple formats like PDFs, Excel, or CSV. Question branching and skip logic features allow users to create a more personalized survey experience. Seamless integration with CRM systems. per month.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52