Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . After all, it’s impossible to improve if you’re not measuring your enhancements. Want to learn what data to start keeping track of for PLG?

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

APRIL 21, 2022

Creating a Product Roadmap? How To Improve Your Feature Prioritization Process With Data You Already Have. Product Led Success: The Professional’s Handbook – An Introduction Blog. Looking to Measure Performance? How To Measure Product Adoption Using Product Analytics. Looking to Measure Performance?

Resources 52

Resources Handbook eBook Government 52

Gainsight

MAY 3, 2022

Within an effective product-led growth strategy, you tap into metrics and use them to measure, back, and inform decisions. For instance, maybe you dig into the data and see new users are taking way longer to make an upgrade than advanced users. Ultimately, this data-driven approach can drive retention higher. It lifts retention.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

JUNE 11, 2021

Get started by analyzing, planning, creating, measuring, and optimizing what your idea of success looks like. You really don’t need to do hundreds of interviews to find data points that you can start to take action on. There will be NLP analysis of conversational data for more robust customer sentiment.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

MARCH 16, 2021

Measure effectiveness of CSMs by clearly defining operational outcomes, creating a cadence for review with the team, and sharing metrics with the executive team and the broader organization. Manage to production metrics and data-based performance goals. Policy and Procedure, Handbook, and Work Standards writing and development.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

SurveySensum

JULY 14, 2020

Founder and Principal at CustCore Consulting, a specialist consultancy firm, Shane helps companies to WOW their customers by unlocking new areas of growth through defining, measuring, and improving customer experience across all parts of their customer’s journeys. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

SEPTEMBER 11, 2023

Setting up clear triggers and actions: Finance Playbook can be your organization’s roadmap to ease decision-making. This could be physical documentation, a handbook, or a digital document that is presented to the finance teams. It can define when a particular event triggers some actions. What does a dynamic Finance Playbook offer?

Financial 10

Financial Guidelines Handbook Roadmap 10