Customer Bliss

JUNE 20, 2017

Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging, and I discuss her path from hospitality and marketing to her hybrid role of both marketing and customer experience. One major lesson during that time: “When does the experience begin?” About Jackie.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

Customer Bliss

OCTOBER 25, 2018

You’ll hear an excerpt from Vishal Bhalla , VP and CXO of Parkland Hospital , whose 2-year journey with hospital visits inspired him to serve and become a leader in healthcare. Lee West, Pastor of Guest Experiences @GatewayPeople Click To Tweet. The Employee Experience Directly Impacts Customer Experience.

System 162

System Hospitality Customer Experience Guest Experience 162

ReviewTrackers

AUGUST 30, 2017

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: We explain how companies from the finance, healthcare, insurance , and hospitality industries can better connect with their customers. Focus on Local SEO.

Connections 50

Connections Customer Journeys Healthcare Banking 50

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Avaya

NOVEMBER 7, 2018

Rather than inundating employees with communications, employers should focus on delivering user-defined experiences that meet exact needs and circumstances. And I’m evangelizing this message to customers, partners, and organizations around the globe. Context creates more value, period. A True Mobile-First Environment.

Communication 71

Communication Guest Experience Hospitality Healthcare 71

Grade.us

APRIL 2, 2019

General / all purpose templates Home services templates Legal templates Hospitality templates Healthcare templates Wedding services templates Real estate templates Automotive templates. Even if you plan on customizing these templates heavily they're still important tools to have in your review request toolkit. FREE TRIAL. You need it.

Automotive 42

Automotive Hospitality Healthcare Feedback 42

Experience Investigators by 360Connext

JULY 16, 2019

Do you know your customer experience strategy? I talk to many leaders about their customer experience strategy, and confidence in CX execution is a consistent concern among them. There is fanfare around customer experience ideas. Not enough to make a difference to your customers. But then what?

Strategy 110

Strategy Customer Experience How To Customer Journeys 110