Customer Bliss

JUNE 20, 2017

Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging, and I discuss her path from hospitality and marketing to her hybrid role of both marketing and customer experience. She used to think of the Stampede experience as beginning at 9am, when the gates opened. About Jackie.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

ReviewTrackers

AUGUST 30, 2017

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: We explain how companies from the finance, healthcare, insurance , and hospitality industries can better connect with their customers. Focus on Local SEO.

Connections 50

Connections Customer Journeys Healthcare Banking 50

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Grade.us

APRIL 2, 2019

General / all purpose templates Home services templates Legal templates Hospitality templates Healthcare templates Wedding services templates Real estate templates Automotive templates. Even if you plan on customizing these templates heavily they're still important tools to have in your review request toolkit. FREE TRIAL. You need it.

Automotive 42

Automotive Hospitality Healthcare Feedback 42

Experience Investigators by 360Connext

JULY 16, 2019

Do you know your customer experience strategy? I talk to many leaders about their customer experience strategy, and confidence in CX execution is a consistent concern among them. There is fanfare around customer experience ideas. Not enough to make a difference to your customers. But then what?

Strategy 110

Strategy Customer Experience How To Customer Journeys 110

SurveySparrow

OCTOBER 12, 2023

Respondents choose from a scale, offering nuanced insights into opinions or attitudes. “On a scale from 1 to 5, how satisfied are you with our customer service? (1 Measuring Satisfaction and Feedback Businesses and service providers often use questionnaires to measure customer satisfaction levels and gather feedback.

Examples 52

Examples Survey Analysis Groups 52