Customer Voice Exercises Feedback Interaction 
CX Journey
JULY 7, 2015
One of the arguments against journey mapping I often hear is that it's an exercise in futility: You map. You map because you need to understand the customer experience; you know that you cannot transform something you don't understand. The map must include more than just what the customer is doing, thinking, and feeling.
CX Accelerator
OCTOBER 3, 2019
Imagine the employee that shows up to a new job, is ushered to an office where they sit alone for hours poring over paperwork, waits a week for IT to set them up with a computer, and goes hours without meaningful human interaction with colleagues. What about the way the company treats its customers?
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CX Accelerator
OCTOBER 3, 2019
Imagine the employee that shows up to a new job, is ushered to an office where they sit alone for hours poring over paperwork, waits a week for IT to set them up with a computer, and goes hours without meaningful human interaction with colleagues. What about the way the company treats its customers?
CX Accelerator
OCTOBER 3, 2019
Imagine the employee that shows up to a new job, is ushered to an office where they sit alone for hours poring over paperwork, waits a week for IT to set them up with a computer, and goes hours without meaningful human interaction with colleagues. What about the way the company treats its customers?
CX Journey
SEPTEMBER 8, 2016
The linkage between employee experience and customer experience has been proven. It's the sum of all interactions that an employee has with his employer during the duration of his employment relationship. If your employee experience is bad, it will be very difficult for employees to delight your customers.
Hero Digital
JUNE 4, 2019
It sounds obvious, but this is a piece that many companies overlook due to cost, assumptions that they already know what customers need, fear that research won’t yield groundbreaking discoveries, or perceived burden of continuing feedback in an evergreen fashion. The key to being competitive lies with simple customer service.
SurveySparrow
APRIL 11, 2023
Identify new business opportunities based on customer feedback. Understand the customer voice and trends. Generate case studies based on user feedback. Turn leads into potential customers. Ideal for customer satisfaction surveys, understanding client/employee feedback, and recording real-time data.
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