Call Experts

MAY 8, 2019

Customer success analytics tools are essential for growing businesses. As technology advances and improves, experienced business experts are discovering that AI is the best tool for transforming the Digital Customer Experience. 45% enhancements in customer ratings. 95% growth in the numbers of new customers.

Customer Experience 65

Customer Experience Call Center Contact Center Conference 65

Bold360

MARCH 2, 2017

A survey of 97,000 customers showed that the most impactful way that businesses could improve is by making their customer’s lives easier. While some technology seems to exist just because it can, there is no benefit to technology replacing something which already works. What can you do to follow suit?

Self Service 40

Self Service Technology Chatbots Retail 40

Bold360

MARCH 2, 2017

A survey of 97,000 customers showed that the most impactful way that businesses could improve is by making their customer’s lives easier. While some technology seems to exist just because it can, there is no benefit to technology replacing something which already works. What can you do to follow suit?

Self Service 40

Self Service Technology Chatbots Retail 40

Tricia Morris

OCTOBER 28, 2015

The goal of self-service is to make things easier for both the customer (to find information) and customer service agents (to deflect information requests from assisted service). Expectations for, and of, self-service are growing at a rapid pace. But making things easier always begins with hard work.

Self Service 40

Self Service Virtual Agent ROI Tips 40

TechSee

NOVEMBER 19, 2019

Interactive voice response (IVR) allows a company’s computer system to engage with customers through voice and touch-tone telephone keypads. From its introduction in the 1970s, it has become increasingly common thanks to increased CPU power and advances in speech applications that have made the technology cheaper to deploy.

Self Service 19

Self Service Insurance Effort Score Customer Journeys 19

Solvvy

JULY 5, 2018

Whereas most companies this size would have hundreds or thousands of employees to provide customer service, they’ve scaled customer support through AI and machine learning. Their team uses technology to accomplish more with less. At the core of their business, they’ve used technology to scale in 3 ways: Automating sales.

Self Service 48

Self Service Company Virtual Agent Software 48

Think Customers

MAY 3, 2021

In most cases it’s an artificially intelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Meet the “Chat Avengers : Who are you going to call when you want to deliver a great customer experience with chat? What is chat?

Meeting 52

Meeting Virtual Agent Infographics Healthcare 52

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Activate, a strategy and technology consulting firm, predicted that by 2018 there would be 3.6 Introduction. And that has held true over the years.

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102