ShepHyken

MAY 30, 2018

Companies like Blue Apron and Hello Fresh , who deliver ready-to-prepare fresh meals, are seeing increases in sales. Questioning the “why” behind the “what,” you get a better understanding of what’s driving decisions, and as a result, can create a better customer experience. Why does a person want a fancy red sports car?

Transportation 94

Transportation Conference Sports Customer Service Training 94

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!

Social Media 86

Social Media Self Service Customer Service Marketing 86

Comm100

NOVEMBER 3, 2017

The truth is that you can’t successfully apply a blanket social media training approach to everyone who will be participating in your social media strategy – the ideal team is going to have participants from many departments involved, fulfilling different functions. Training should also cover social media best and worst practices.

Social Media 112

Social Media Course Training Marketing 112

ShepHyken

AUGUST 2, 2017

Customer Service is the same. All customers are good customers. Every business has customers – or should I call them former customers – that companies choose not to do business with. They are good customers, too. I once bought a dress shirt that was on sale from a salesman at a men’s clothing store.

Sports 51

Sports Customer Service Training Customers Connections 51

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. It’s not enough to know that happy employees equals happy customers.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Service Untitled

OCTOBER 19, 2011

Mark Reuss, President of General Motors North American operations has a three-fold plan to increase Chevrolet sales in California. It seems so since Disneyland in Anaheim will be the setting for some intense customer service training with the purpose aimed at making a car salesman into Prince Charming. Time for a change?

Sports 62

Sports Customer Service Training Training Customers 62

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0