ShepHyken

NOVEMBER 17, 2021

Assuming everything is comparable among all airlines – the planes are similar, the seats are the same and the pricing is competitive – you would almost certainly not choose to do business with the old-fashioned airline, for one simple reason: The digital experience, at least as it applies to flying, is an easier experience. . It’s simple.

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ShepHyken

DECEMBER 11, 2019

Here are the first ten of twenty ideas as to how you can up your customer service game in 2020. Too often companies focus all their efforts on acquiring new customers instead of keeping existing customers. Don’t forget about your “sold” customers—stay in touch on a (somewhat) regular basis. Stay in touch.

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Customer Service Customer Experience Fashion Video 118

ShepHyken

JULY 20, 2022

I’m going to break just a bit from my typical customer service/customer experience ideas and share another lesson: Different is better than better. . At a fashion show, all the other models just walked the runway like everyone else. While Tyra’s comments were about standing out, it is actually more than that.

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Competitive Advantage Banking Fashion Contact Center 136

ShepHyken

OCTOBER 20, 2021

I was recently answering a question from a young customer service agent. One thing I suggested was that he follow up his conversation with a customer with a thank-you note. Instead, he texted the thank-you to his customer. . And he did, sort of. He didn’t actually write the note. Follow on Twitter: @Hyken.

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Fashion Customer Service Training Technology Communication 150

ShepHyken

DECEMBER 28, 2022

Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. . Excellent customer service lies in flexibility. Excuses show weakness.

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ShepHyken

JULY 6, 2022

In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back.

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Company Fashion Customer Service Training Comparison 71

ShepHyken

FEBRUARY 13, 2019

With that in mind, here are five ways to say thank you to your customers. A thank you note: Call me old fashioned, but the traditional hand-written thank you note still has power. For those of you who think this is a rhetorical question, here’s the answer: the old-fashioned hand-written note. Follow on Twitter: @Hyken.

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