ShepHyken

MARCH 6, 2017

How Artificial Intelligence is Transforming Enterprise Customer Service by Adelyn Zhou. Forbes) As AI technology matures, businesses are jumping to include artificial intelligence in their strategic investment roadmaps. AI-augmented customer service promises attractive efficiency gains, and have generated widespread attention.

Customer Service 83

Customer Service Social Media Roadmap Tips 83

Customer Guru

APRIL 10, 2018

Joining hands with a company’s CSR, MYPSR aims to conduct customer service training for blue-collared and semi blue-collared staff, who are not sent by their organizations nor can afford the cost of such programs. They were so process-oriented and result-oriented that customer service sounded foreign to them.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

ReviewTrackers

JULY 31, 2018

Part of successfully delivering 5-star experience is anticipating, even forecasting, customer needs and wants. By asking this open-ended customer feedback question, you’re empowering the voice of the customer and letting it help build your roadmap and customize products and services based on the needs and wants of your customers.

Net Promoter Score 50

Net Promoter Score Feedback Examples Survey 50

ReviewTrackers

JULY 31, 2018

Part of successfully delivering 5-star experience is anticipating, even forecasting, customer needs and wants. By asking this open-ended customer feedback question, you’re empowering the voice of the customer and letting it help build your roadmap and customize products and services based on the needs and wants of your customers.

Net Promoter Score 50

Net Promoter Score Feedback Examples Survey 50

ShepHyken

MAY 22, 2023

To provide brands with a roadmap for success, we’re launching a new study that sheds light on how business leaders view social’s role within their organization. My Comment: Your organization’s participation in social media is part of the customer experience. Connect with Shep on LinkedIn.

Loyalty Programs 13

Loyalty Programs Customer Service Social Media Culture 13

Comm100

OCTOBER 30, 2017

This could include shared process training (ITIL, Six Sigma etc.), project management training (Prince2) or even training in programming languages (PHP, C++ etc.). Share information on projects in progress as well as projects on internal roadmaps, and solicit membership from other teams. Outsourcing.

Contact Center 111

Contact Center Tips Management Call Center 111

ECXO

DECEMBER 26, 2023

About the book: Customer service done right is one of today’s most powerful competitive advantages. The goal is for you to begin developing your roadmap by the time you finish reading this book.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52