Top CX Reads 2023 – Digital, Design, Centricity
ECXO
DECEMBER 26, 2023
They describe 7 proven ways to make sure that your CX program will have a measurable impact: Not underestimating that culture eats strategy for breakfast, Using the competitive advantage of authenticity, Working on CX while also improving employee experience, Making clear choices in your CX strategy. Here is the book link.
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