Customer Guru

APRIL 10, 2018

Gangadhar shares all the nuances of delighting customers and how all organizations across industries must focus on becoming customer-centric. We invite our readers to comment and ask questions on challenges they might be facing in their organizations when setting up a customer-centric culture.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

ShepHyken

MAY 22, 2023

To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. These perceptions are symptoms of culture problems — and in a competitive market, leaders can’t afford to deliver mediocrity to clients.

Loyalty Programs 13

Loyalty Programs Customer Service Social Media Culture 13

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ECXO

DECEMBER 26, 2023

Part One introduces the new “3 Cs”, key trends associated with technology convergence, competition and culture change in a post-pandemic world. About the book: This is a journey into Digital Customer Service and Customer Culture because both are key pillars to deliver great business results.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Comm100

OCTOBER 30, 2017

In these instances, teams are often separated by location, training or technology. This mentality often impacts corporate cultures and also reduces organizational efficiency due to teams working at cross-purposes. This could include shared process training (ITIL, Six Sigma etc.), Outsourcing. Let us know in the comments below.

Contact Center 113

Contact Center Tips Management Call Center 113