CSM Magazine

MARCH 4, 2022

Each of these customers has very different needs, but all are as equally important as the others. Customer Service Training. Customer service training is vital if you want to keep your customers happy and coming back for more. Be professional. Conclusion.

Tips 52

Tips Customer Service Handbook Customer Service Training 52

ShepHyken

AUGUST 2, 2021

9 Actionable Tips For ECommerce Multichannel Marketing by Nick Shaw. CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience.

Customer Service 92

Customer Service Hospitality Ecommerce Loyalty 92

ShepHyken

SEPTEMBER 5, 2022

4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished.

Net Promoter Score 67

Net Promoter Score Customer Service Hospitality Hotels 67

ShepHyken

NOVEMBER 8, 2021

Customer feedback can also help you know exactly what you should do to improve your brand and conversion rate. Here are some tips to improve the digital customer experience for your target audience. My Comment: We close out this week’s Top Five list with an article about online CX. Follow on Twitter: @Hyken.

Customer Service 90

Customer Service Retail Interaction Hospitality 90

ShepHyken

SEPTEMBER 14, 2020

(Business2Community) This article shares some of the most effective tips on how to boost B2B customer experience on your website. My Comment: Your website is a powerful opportunity to deliver a better customer experience. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Net Promoter Score eBook B2B 85

ShepHyken

JANUARY 30, 2017

Southwest’s Communications Chief Shares Her Top 3 Crisis Management Tips by Social Media Today. My Comment: Southwest airlines continues to shine bright in the airline industry with their relentless focus on their customers. Keep these in mind the next time a customer service crisis occurs. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Airlines Social Media Software 48

ShepHyken

SEPTEMBER 6, 2021

Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert. Total Retail) We help customers deal with bug infestations: bed bugs, mites, fleas, lice, and they’re desperate, getting bitten up, not sleeping and generally miserable. State of the In-Store Experience [2021] by Bobby Marhamat.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26