ShepHyken

AUGUST 2, 2021

9 Actionable Tips For ECommerce Multichannel Marketing by Nick Shaw. CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience.

Customer Service 95

Customer Service Hospitality Ecommerce Loyalty 95

ShepHyken

NOVEMBER 8, 2021

5 Ways to Improve Customer Experience as Online Competition Heats Up by Steve Olenski. Customer feedback can also help you know exactly what you should do to improve your brand and conversion rate. Here are some tips to improve the digital customer experience for your target audience.

Customer Service 93

Customer Service Retail Interaction Hospitality 93

ShepHyken

SEPTEMBER 6, 2021

Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert. Total Retail) We help customers deal with bug infestations: bed bugs, mites, fleas, lice, and they’re desperate, getting bitten up, not sleeping and generally miserable. State of the In-Store Experience [2021] by Bobby Marhamat.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

ShepHyken

DECEMBER 4, 2017

This could be an amazing case-study, as the government, generally thought to be at the very low end of customer satisfaction, works to turn public sentiment around. You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.” Follow on Twitter: @Hyken.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0