Customer Service Training Loyalty Online Experience Tips 
ShepHyken
AUGUST 2, 2021
9 Actionable Tips For ECommerce Multichannel Marketing by Nick Shaw. CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience.
ShepHyken
NOVEMBER 8, 2021
(destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy. 7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2)
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ShepHyken
JANUARY 30, 2017
Southwest’s Communications Chief Shares Her Top 3 Crisis Management Tips by Social Media Today. My Comment: Southwest airlines continues to shine bright in the airline industry with their relentless focus on their customers. Keep these in mind the next time a customer service crisis occurs. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 6, 2021
A Customer Discovered Their $350 Lego Set was Missing Pieces. Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert. State of the In-Store Experience [2021] by Bobby Marhamat.
ShepHyken
DECEMBER 4, 2017
.” 5 Last Minute Holiday Customer Service Tips You Can Employ Now by Emily Johnson. HuffPost) Service and support teams need to be ready to handle the influx of eager shoppers—both online and in store. That means that your teams have to do more than guarantee a terrific on-site customer experience.
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