Customer Service Training Magazine Retail Sales 
CSM Magazine
OCTOBER 25, 2023
The “brick and mortar” retail sector operates in a challenging environment, especially as many in-store workers are likely craving remote work opportunities. As a result, physical retailers must offer something truly special to entice and retain customers. Non-verbal communication is an essential skill for sales professionals.
TechSee
JUNE 16, 2022
Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Shep has worked with thousands of companies and organizations that want to create amazing customer service experiences for their customers and employees.
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ShepHyken
DECEMBER 3, 2023
My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Used the right way, it may even help you create more tailored and personalized customer experiences! Does no one want to see change?
ShepHyken
NOVEMBER 29, 2021
Magazine) Employee turnover is always a stressful situation. And remember what I always say: “What’s happening on the inside of an organization is felt on the outside by the customer.”. Total Retail) Remember last year’s “Shipageddon,” when many delivery providers struggled to meet demand in the lead-up to the holidays?
CSM Magazine
NOVEMBER 2, 2023
The two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. This partnership marks a significant milestone for both companies in their commitment to elevate customer service training through cutting-edge solutions.
ShepHyken
FEBRUARY 25, 2019
My Comment: Jill Schiefelbein tells us a great story and shares three excellent customer experience lessons; the voice on the phone matters, industry jargon can create a barrier and kill an experience, and the process shouldn’t inconvenience the customer. CX is for retail brands, as in B2C. It’s what can keep you in business!
Customer Guru
APRIL 10, 2018
Gangadhar has presented his theory on Service Excellence to various banks and private institutions, been invited as a guest speaker and has conducted development programs in excellent service delivery, outbound sales and supervisory skills. Circumstances forced me into retail banking in Dubai.
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