ShepHyken

OCTOBER 1, 2023

My Comment: For those in the customer support world, this article is for you. AHT, as in average handle time, is a metric used to measure the average length of time for a customer support call. Some companies look for low AHTs, hoping to manage more calls per hour or shift with a lower time. is an excellent way to do so.

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

Magellan Solutions

APRIL 11, 2024

With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others. In this article, discover the benefits, services offered, and tips for choosing the right partner to enhance your e-commerce experience.

e-support 95

e-support Net Promoter Score Training Policies 95

CSM Magazine

OCTOBER 19, 2023

On one hand, their transport team Account Managers work closely with transport companies to ensure clear meeting times and instructions are provided before travel. In a sector where experiences can be as diverse as the destinations, the one constant that can set a company apart is exceptional customer service.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Make coaching sessions 1:1, always.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Comm100

APRIL 16, 2018

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. After all, the customer is always right, right? This idea is so ingrained in us that 89 of 100 leaders surveyed flat out stated that their primary goal was to exceed customer expectations.

Effort Score 103

Effort Score Self Service Exceptional Customer Service Customer Satisfaction 103

ShepHyken

JANUARY 7, 2019

” Beyond Chatbots: How Artificial Intelligence Can Humanize the Customer Experience by Dan Gingiss. However, when it comes to customer experience, the best results will occur when machines and humans work together.” For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 100

Customer Service Contact Center Tips Chatbots 100

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Taking a chance in Service Training by Cassie McInnes.

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

Integrity Solutions

OCTOBER 27, 2021

After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.

Customer Service 67

Customer Service Self Service Banking Culture 67

Myra Golden

JUNE 1, 2015

Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden. Our flagship program is comprised of 50 online training modules with video, interactivity, downloadable handouts, and quizzes. Do-it-Yourself Training Kits for Corporate Trainers.

Training 40

Training Video Customer Service Customer Service Training 40

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Call Experts

FEBRUARY 17, 2022

It’s not something that happens organically; it’s a carefully developed process that starts with creating an exceptional experience for customers and ends with customer loyalty. To be an exceptional customer service professional, you need to master many skills.

Contact Center 98

Contact Center Customer Service Self Service How To 98

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

ShepHyken

JULY 24, 2023

I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Effort Score Retail B2B 12

ShepHyken

MAY 30, 2022

Customer retention happens for many different reasons from a great product, good prices, amazing service, and more. Here are five good reminders of how to get your customers to return. I’m partial to number four… Provide Exceptional Customer Service. Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

LiveChat

MAY 23, 2016

Here’s what we could learn from Mr. Carson’s team about exceptional customer service. The most important part of being a manager or supervisor is to understand that you are not able to force people to do the awesome job. It’s a great way to minimize the impact of hiring a new person to customer service.

Exceptional Customer Service 53

Exceptional Customer Service Customer Service Customers Training 53

ShepHyken

NOVEMBER 19, 2023

My Comment: My friend Chip Bell is back this week with an interesting article about taking a risk on your customers. A simple example he shares is the customer who left his wallet at home. The manager says, “Just pay next time you’re in.” This article focuses on how to manage expectations.

Customer Service 59

Customer Service Chatbots Trends Customer Satisfaction 59

Bill Quiseng

APRIL 18, 2021

But I am not against monitoring social media or using it as a responsive customer service channel. Those businesses offering exceptional customer service don’t build their brand through advertising. Their customers build it for them via their raves on social media.

Social Media 167

Social Media Customer Service Self Service Customers 167

Service Untitled

SEPTEMBER 22, 2010

In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. Ultimately, we want to make sure we are delivering exceptional customized service to each customer.

Call Center 41

Call Center Customer Care Training Exceptional Customer Service 41

ShepHyken

AUGUST 31, 2020

I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering Exceptional Customer Service While Working from Home by Molly Ambrogi Yanson. Some people have even managed to fast-track publishing books on this topic.

Customer Service 106

Customer Service Social Media Customer Service Training Infographics 106

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! But if you didn’t, fret not. Please enter a valid Email ID.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52