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15 Ways Translation Services Can Help Deliver Exceptional Customer Service

CSM Magazine

This not only builds trust with customers, but it also helps to create long-lasting relationships. Here are fifteen ways a professional translation service can boost the customer experience. Meet customer preferences. Increase loyalty. Multilingual customer support. Provide video subtitling.

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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS).

NPS 208
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Creating a winning customer service strategy

delighted

Exceptional customer service turns repeat and new customers into promoters. Needless to say, many brands are taking notice of the financial benefits improving customer service can have for your bottom line. What happens when a business gets customer service wrong? Just made 2nd purchase.

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Guest Post: Trends of Customer Service in 2023

ShepHyken

The last three years have demonstrated the importance of strong customer support systems, as customers lean heavily on organizations for assistance in times of rapid change and uncertainty. But by prioritizing exceptional customer service, organizations can foster loyalty and drive growth in the years ahead.

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Guest Post: 10 Ways to Improve Your Customer Service Team

ShepHyken

He shares how you can improve your customer service strategy and team to take advantage of the benefits an exceptional customer service function has to offer. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.

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Jayride Review the Evolving Landscape of Travel: The Customer Experience

CSM Magazine

As recent reports suggest, companies that invest in higher levels of customer service often reap the financial rewards in the investment created. On one hand, their transport team Account Managers work closely with transport companies to ensure clear meeting times and instructions are provided before travel.

Travel 52
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How to Deliver on Consumer Expectations

Kustomer

Retailers need to tailor the way they interact with consumers in a way that exceeds their expectations in an effort to not only maintain their business, but also to gain customer loyalty. it’s about exceeding their anticipated desires to drive loyalty. It’s not just about delivering on consumer expectations ?—