Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. White papers. Blog posts.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Comm100

JANUARY 19, 2017

At [INSERT COMPANY NAME], we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. Customer Service Representative. Customer Service Representative. This time, Janis provided the customer with a hassle-free replacement. Customer Service Representative.

Examples 216

Examples Customer Service Representative Customers Customer Service 216

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Comm100

APRIL 8, 2016

This pertains to all aspects of your business, especially customer service. Your customer service plan should outline: How to maintain consistency across channels. In your business, you need to learn how to try new and innovative things, and to take the criticism that comes along with it.

Customer Service 105

Customer Service Social Media Call Center Multi-Channel 105

Comm100

JANUARY 5, 2017

Knowing when to say no to customers is a crucial part of knowing how to say no to customers. Here are some scenarios that will help you create guidelines for your business on when it is appropriate, or even to your advantage, to tell customers no. Customer Service Representative. Best regards, David.

Policies 105

Policies Guidelines Social Media Exercises 105

Comm100

JANUARY 19, 2017

At [INSERT COMPANY NAME], we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. Customer Service Representative. Customer Service Representative. This time, Janis provided the customer with a hassle-free replacement. Customer Service Representative.

Examples 100

Examples Customer Service Representative Customers Customer Service 100

Comm100

NOVEMBER 2, 2017

Words matter a lot in promoting your customer satisfaction survey. How to Promote the Customer Satisfaction Survey. A customer satisfaction survey cannot successfully exist without customer feedback. Nobody wants to be cut off just so you can squeeze in your two cents about the customer satisfaction survey.

Customer Satisfaction 156

Customer Satisfaction Survey Feedback Tips 156