InMoment XI

SEPTEMBER 30, 2021

So how do you send the perfect email survey invitation? How to Send the Perfect Email Survey Invitation : Get the Survey Invitation to the Customer Get the Customer to Notice and Open the Email Invitation Get the Customer to Open the Survey. Making an invitation as compelling as possible is not so simple.

Survey 493

Survey Tips Course Strategy 493

Inbenta

APRIL 10, 2024

In this white paper, you’ll learn the most effective use cases of AI to improve banking relationships at scale while maintaining compliance. You’ll also read how two banks were able to leverage AI automation to transform their customer service outcomes.

Self Service 52

Self Service Banking Case Study NPS 52

TechSee

OCTOBER 19, 2021

Consequently, a key focus for retailers is how to reduce returns. In this article we will discuss how to reduce returns in e-commerce and explore a number of tried and true strategies. In this article we will discuss how to reduce returns in e-commerce and explore a number of tried and true strategies. Restocking Fees.

How To 124

How To e-support Self Service Retail 124

InMoment XI

MAY 29, 2019

This article was first published as a Maritz Research White Paper. You can view the original paper here.

Social Media 200

Social Media Survey Feedback Customers 200

InMoment XI

SEPTEMBER 29, 2022

For more information about how retail banks can leverage customer data effectively, checkout this white paper on how to stand out in your industry!

Banking 493

Banking Retail Data Omni-Channel 493

InMoment XI

FEBRUARY 10, 2022

AI doesn’t accomplish anything without a proper wielder to fully comprehend how to use it. Ask yourself, how are you approaching AI? If you’re interested in learning more about how to sharpen your approach to AI for regulatory compliance, read the full white paper where we also include specific case examples!

Financial 260

Financial Technology Examples Analytics 260

InMoment XI

JUNE 15, 2022

Looking for More Advice on How to Craft Effective CX Surveys and Good Survey Questions? Wondering how to measure survey success? How to Achieve Meaningful Listening Through Surveys. Wondering how to craft that strategy? Find out in this white paper by expert Dave Ensing! Dave Ensing has the answers here!

Survey 260

Survey Consulting Feedback Course 260

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Here’s how to get started. 2019) “How to Transition Your Voice-Of-The-Customer Vendor. Evaluate your existing VoC program. Works Cited. Adams, Faith.

How To 243

How To Social Media Analysis Feedback 243

Talkdesk

DECEMBER 10, 2020

But before making any decisions, you need to build a thorough business case to understand where to start, what to prioritize and how to properly research and evaluate your options so you can impress your stakeholders and set up your CX transformation for success. Read on to learn exactly how to do that.

Contact Center 115

Contact Center How To Transportation Roadmap 115

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve. When you sell a product or service new to the market, find out how to minimize risk.

Customer Relationship Management 178

Customer Relationship Management CRM NPS Loyalty 178

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. Based on this experience, I wanted to share some best-in-class insights on how to make your existing customers Raving Fans. During this time, I have seen some great successes and some tragic failures in trying to make customers Raving Fans.

B2C 179

B2C B2B Customer Satisfaction Industry 179

InMoment XI

OCTOBER 7, 2021

By the way, looking at the standard deviation also gives you a good sense of how to adjust performance goals for different sized scales. If you’d like to learn more about how you can set CX goals and develop a comprehensive CX strategy, check out this white paper! Enjoy the goal setting exercise!

Effort Score 493

Effort Score Measurement Trends Customer Retention 493

XMplify

SEPTEMBER 3, 2020

I am sharing a link to a white paper I co-wrote with Clare Kavanagh of W5 on the back of the CXPA Ireland webinar in July on. The thorny matter of measuring the ROI on your CX investments hasn’t gone away over the summer.

ROI 52

ROI Customer Experience How To Measurement 52

ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed. It’s a video.

Customer Service 69

Customer Service Loyalty Programs Loyalty Tips 69

Talkdesk

MAY 28, 2020

In the white paper “ Voice over VPN vs. voice over cloud: a side-by-side comparison ” we explore why a cloud alternative makes the most sense in terms of speed, cost and reliability when you need to transition thousands of customer support agents to a work-from-home (WFH) environment.

Comparison 79

Comparison Contact Center Connections Communication 79

Clarivate

JANUARY 30, 2023

In a new white paper from Clarivate , Don’t let standards slip: How to prioritize your efforts when everything is essential, the European Telecommunications Standards Institute (ETSI) database showed that 36% of declared SEPs – 144,000 – were declared within the past two years.

Telecommunications 52

Telecommunications Automotive Policies Healthcare 52

ijgolding

JULY 24, 2018

‘Culture by design’, a white paper by Pelorus Jack and prominent academics from Cranfield School of Management , explores how to connect organisations with their customers to create a consistent, world-class customer experience that leads to sustained commercial success.

Culture 123

Culture Customer Experience Management Employee Engagement 123

DemandJump

JULY 24, 2020

Website content, white papers, and case studies are all viable ways to speak directly to a consumer. Content marketing can come in a variety of forms, but the main focus of each tactic is to speak to an audience and capture their attention. But when it comes to written content, the most popular format is that of blogs.

Case Study 52

Case Study How To B2B Course 52

Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. How to Create a Customer Self-Service Portal. White papers.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Comm100

MAY 31, 2016

This way customers can learn about your company, your policies, and how to best use your product. Blog, reports, and white papers. Free Download] How to Deal with Difficult Customers over Live Chat. Download this white paper to learn how to deal with and follow up on difficult customers. Download Now.

Retail 105

Retail Self Service How To Policies 105

GetFeedback

FEBRUARY 15, 2019

How to use NPS. They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Their feedback can teach you how to create more happy customers. The post How to Use Net Promoter Score (NPS) to Drive Growth appeared first on GetFeedback Blog. Who are they?

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

Talkdesk

DECEMBER 1, 2020

The post The 4 stages of contact center maturity and how to use them appeared first on Talkdesk.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

CustomerGauge

APRIL 4, 2017

In our most recent white paper, Next-Generation Net Promoter®: How to Monetize […]. While it’s true that these employees are the first line of defense in resolving issues with dissatisfied customers, they aren’t the only ones bearing the burden.

Company 79

Company How To NPS Customers 79

Andrew Mcfarland

SEPTEMBER 21, 2022

However, fads come and go quickly, so it’s essential to know how to spot an emerging trend. In this case, you can provide them with content like e-books, webinars, and white papers. A good sales team knows how to turn leads into prospects by showing empathy. The key is to analyze trends from every possible angle.

How To 48

How To Trends Case Study eBook 48

Comm100

JANUARY 21, 2020

This post is the second of two that are based on our Omnichannel white paper. Free Download: Customer Engagement 2020 White Paper. Found out which digital channels are right for you and how to structure your customers’ journeys across them to ensure you are satisfying today’s customer experience expectations.

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

AskNicely

DECEMBER 4, 2018

Download our white paper on The New NPS Best Practices. Have any questions about how to set any of these suggestions up? The post Ask Abby Nicely: How Often Should I Be Surveying My Clients? Don’t forget the most important part — action that feedback. Want to learn more about NPS Best Practices?

Survey 150

Survey Net Promoter Score NPS Call Center 150

Talkdesk

JULY 20, 2020

The white paper Running a Virtual Call Center: The Technical Challenges for IT seeks to answer the following questions: What are the pros and cons of the most common methods for enabling a virtual call center? How to evaluate the viability of a virtual contact center as a long-term strategy?

Virtual Call Center 93

Virtual Call Center Call Center Contact Center Guidelines 93

Vonage

JUNE 23, 2017

But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games. Six customer service mistakes you probably don’t know you’re making (and how to fix them). Customers can post comments and interact. Which lane are you in?

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

Vonage

FEBRUARY 13, 2017

It can also be used to learn how your most successful agents work and how to replicate their winning techniques. In NewVoiceMedia’s White Paper, Serial Switchers Strike Again , we discovered that 70% of consumers are more loyal to a company when they provide excellent customer service, and 40% spend more.

Analytics 133

Analytics Customer Service Customer Satisfaction Software 133

Avaya

OCTOBER 6, 2016

Take a look at this white paper , which offers a roadmap for implementing smart, multilevel security capabilities. The post How to Make the Most of IoT While Minimizing Security Risks appeared first on Avaya Connected Blog.

How To 83

How To Roadmap Video Technology 83

Vonage

MARCH 26, 2018

With the increased customer demand for omni-channel service, it’s important for service teams to get a full picture of how customers are interacting with the business. Research has shown that these attributes are playing an increasingly bigger role in how customers evaluate their experience.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

ShepHyken

NOVEMBER 24, 2017

Provide the same level of service that you would in person or over the phone, take any opportunity to go the extra mile, and who knows—perhaps someday, you’ll be looked at as the prime example of how others should be using social media! You needn’t look far to find terrific examples of how to conduct yourself online, either.

Social Media 88

Social Media Customer Service How To B2B 88

Clarivate

FEBRUARY 28, 2024

This begs the question: What computational and analytical tools are available for mining and interpreting rare disease data, and how can companies bridge the gap between data generation and actionable insights? This subject is discussed in a forthcoming white paper from Clarivate.

Tools 59

Tools Healthcare Analysis Analytics 59

Comm100

DECEMBER 8, 2016

However it can be misleading in how vague it is. Learn How to Say “No”. How you phrase things can have a huge effect on customer expectations. How can you better communicate with customers to keep expectations realistic? White Paper] The Guide to Becoming a Top Performing Live Chat Agent. Download Free.

Customer Expectations 100

Customer Expectations Communication Management How To 100

Comm100

JUNE 7, 2016

If you read our last post, How to Prevent Difficult Customers in Retail: Online , you know we believe that when it comes to difficult customers, prevention is key. Let associates try your products so they can understand how they work, and consider creating a manual to help train workers about product features. Download Now.

Retail 102

Retail Self Service How To Policies 102