Kayako

MAY 13, 2022

Benefits of Customer Self-Service Portals. The overall benefit of customer self-service portals are they help retain customers and increase loyalty while freeing up customer service representatives’ time for higher-level work. White papers. Company policies that affect customers.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Examples 219

Examples Customer Service Representative Customers Customer Service 219

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Comm100

APRIL 8, 2016

For example, in 2013 Amazon released a video-based support feature on the Kindle Fire HD called Mayday Customers were suddenly able to speak to customer service representatives via live chat instantly to help them with their issues. White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

Customer Service 106

Customer Service Social Media Call Center Multi-Channel 106

Comm100

JANUARY 5, 2017

Customer Service Representative. By reflecting on these scenarios, you can help define what works for your company, and guide your customer service team into knowing when to say no, not just how to say it. White Paper] The Guide to Becoming a Top Performing Live Chat Agent. Best regards, David.

Policies 106

Policies Guidelines Social Media Exercises 106

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Examples 100

Examples Customer Service Representative Customers Customer Service 100

LiveChat

NOVEMBER 16, 2018

Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. Content may be of many different types – blog posts, videos, white papers, case studies, and more. However, research paints a very different picture of customer expectations.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45