Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

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Gamification Contact Center Training Feedback 79

Playvox

FEBRUARY 13, 2024

Do you want to improve overall customer experience? A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. Gamification breaks up the daily routine while promoting team collaboration. The gamification software Kahoot!,

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Contact Center Gamification Measurement Training 88

CSM Magazine

APRIL 15, 2021

How do technologies such as the cloud, long considered an emerging part of the modern customer service experience, become increasingly vital for ‘agile resilience’? When answering these questions, always consider the customer’s perspective. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook.

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Gamification eBook Multi-Channel Brands 52

Vonage

OCTOBER 22, 2015

Benefits include; automatic routing of customers to their preferred contact, allowing your team to quickly resolve issues, and increasing customer satisfaction – particularly within a business to business environment. Gamification. Many employee gamification programs focus on the ‘employee of the month’.

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Technology Customer Service Gamification Wireless 120

Playvox

JANUARY 5, 2022

Agents who are engaged in their work are more focused and operate with a sense of urgency that drives customer satisfaction and loyalty. Another fun way to recognize your team is through gamification. Download our eBook. Try these tips to keep your contact center team engaged – whether working remotely or in the office.

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Contact Center How To Fashion Gamification 72

Playvox

JUNE 22, 2023

For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities. Are your customers happy? How are you tracking customer satisfaction and customer experiences? How do you know? ​​How

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Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

11– Inability to produce customer key data Your contact center’s value, KPIs, and customer satisfaction depend on your ability to share critical data among team agents and supervisors. We answer each of these questions and more in our ebook On-premise vs Cloud Contact Center Solution: Advantages and challenges.

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