ShepHyken
JANUARY 7, 2024
Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Connect with Shep on LinkedIn.
ShepHyken
AUGUST 6, 2023
Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. That includes B2C, B2B, and G2C (Government to Citizen). Connect with Shep on LinkedIn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
DECEMBER 29, 2022
Many businesses rely on their banks for essential financial services, so it’s important that banks provide high-quality customer service. Here are 10 ways to improve business banking customer service and keep your customers happy. Use the latest technology to enhance customer service.
Michel Falcon Experience
JANUARY 16, 2020
If this is happening at your company, be honest with yourself, you don’t genuinely care about customer experience. Why Doesn’t Every Company Have a Customer Experience Strategy? You become too focused on customer acquisition and neglect customer retention which is the primary reason why we want new customers in the first place!
Magellan Solutions
MAY 3, 2022
Financial Institutions. Prudential Financial. Principal Financial Group. These centers were set to deliver support to Amazon’s customers and provide 24-hour customer service to customers in North America and the UK. Financial Institutions. Prudential Financial. Principal Financial Group.
Magellan Solutions
MARCH 24, 2020
Companies that outsource customer service have discovered and understood the fundamental element of business success — customer retention. Businesses exist because of customers. Customers rely on businesses to make their lives easier. The better the service quality, the stronger the connection will become.
ShepHyken
DECEMBER 26, 2022
(Forbes) In business, growth is generally associated with acquiring new customers. However, focusing solely on prospective customers can lead to excessive cash burn, which can rapidly jeopardize a company’s financial situation. To avoid such consequences, business owners should balance acquisition efforts with retention tactics.
Expert insights. Personalized for you.
67 
Let's personalize your content