Customer Journeys Feedback Technology White Paper 
InMoment XI
AUGUST 3, 2023
Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data.
InMoment XI
SEPTEMBER 29, 2022
Retail banks already have access to critical customer data. But, mixing these data points with structured feedback via social media or surveys , as well as meaningful data captured in order to achieve a desired goal, will allow retail banks to get a holistic view of their customer and their customer experience.
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InMoment XI
NOVEMBER 2, 2021
In “Four Customer Experience Tools That Fuel Your Customer Acquisition Strategy,” we highlight four CX solutions you can add to your tool box that will help you bring new customers through your doors. They include Key Driver Analysis, Competitive Benchmarking, Microsurveys, and Multimedia Feedback. 2: Customer Retention.
Integrity Solutions
APRIL 19, 2024
Even as technology becomes more integral and upfront in the process, people are still looking for that people-to-people experience. According to Observe.AI’s State of Contact Center Conversation Intelligence report, 82% of contact centers engage with customers via the phone. This is essential to customer retention and loyalty.
Natalie Petouhof
AUGUST 15, 2022
And it’s a critical step toward showing empathy in customer experiences. It’s the first step to integrating feedback and insight into customer and employee experiences. It ensures customers feel known and understood, so they don’t have to repeat themselves. Similarly, employee surveys can gather some actionable feedback.
Esteban Kolsky
JANUARY 29, 2018
We started a few years ago when we began to correlate feedback from customers with employee performance – but now that we have the era of big data flowing through the enterprise, it’s time to use more analytics to find better performance incentives, better interactions, and ultimately better customer experiences.
Esteban Kolsky
APRIL 7, 2015
So different from the customer journey mapping malarkey that everyone is writing about (still not sold on mapping anything, but at least this approach is more dynamic). In order to be truly customer-centric, while also holding a strategic market advantage, you need indicators that are forward-looking.
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