ShepHyken

FEBRUARY 25, 2019

Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. It’s what can keep you in business! Follow on Twitter: @Hyken.

Customer Service 87

Customer Service Guest Experience B2B B2C 87

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Think Customers

OCTOBER 12, 2020

If they do it right ­– with a customer focus — they will one day step back to see that they have digitally transformed their business and created an entirely new and better way of doing business that’s led by digital. They are trying to keep up with market, environmental, and consumer demands in a way that works.

ROI 52

ROI Healthcare Insurance Contact Center 52

Beyond Philosophy

JULY 12, 2016

Here’s a summary which encapsulates the difference between satisfaction and loyalty as metrics, expressed by Susan Wyse of Snap Surveys in a June, 2012 post: “Customer Satisfaction is a measurement of customer attitudes regarding products, services, and brands. Customer Loyalty on the other hand has two definitions.

Employee Engagement 60

Employee Engagement Connections Engagement Loyalty 60

SurveySparrow

OCTOBER 13, 2023

An online magazine, observing increased readership after redesigning its website based on user feedback, recognizes the ongoing nature of feedback implementation for sustained growth. Understanding Customer Needs Feedback loops enable businesses to comprehend the precise needs and desires of their customers.

Feedback 52

Feedback Examples Social Media e-support 52

CSM Magazine

AUGUST 10, 2017

We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities. A great example is Bauer Media Group, which manages a global portfolio of more than 600 magazines including Heat and Empire, over 400 digital products and 50 radio and TV stations including Kiss and Magic. Possibly not.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

ShepHyken

AUGUST 30, 2021

My Comment: Let’s start off this week’s Top Five roundup with some commentary from ten companies that are customer-focused and pushing for a better CX. MarTech Series) Companies that focus on building a strong customer experience strategy have been known to experience reduce churn rates and increased revenues. Maybe both!

Customer Service 15

Customer Service Retail B2B Customer Service Training 15