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Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. 15,000 members participated before the Loyalty Magazine Awards submission deadline (February 2020), and by March, the trial had been rolled out permanently to stores UK-wide[i].

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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers.

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Top 5 Customer Service & CX Articles for Week of November 27, 2023

ShepHyken

Evolving technologies make it easier to personalise the sales funnel but customer preferences are becoming more demanding. My Comment: This is a branding article, but consider one of the definitions of a brand, which I’ve latched onto. This is a robust article (about 13 minutes) that is worthy of your attention. It’s what you do.

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Q&A From My CXPA Webinar: From Journey Mapping To Journey Management

Kerry Bodine

Yes, you will definitely have different levels of zoom or altitude for your journeys. Here are a couple of oldie-but-goodie articles I wrote for UX Magazine on the relationship between UX and CX: From User Experience To Customer Experience. The Trade-offs Between Quant & Qual Customer Research. Can we have nested journeys?

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{Guest Post} How Employee Engagement Impacts Your Company’s Performance and Results

Michelli Experience

Engagement has become a buzzword in today’s business landscape, and while most executives and managers know what it means, taking a step back to develop a concrete definition enhance our perspective on the matter. Based on the very definition of employee engagement, it’s clear that it matters to company performance.

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Corporate awards:  Buyer beware!

Helen Dewdney

Zoe goes on to point out that many small companies spend far more on influencers or Facebook ads with the same risk of not knowing if it will affect sales. As an example, she says that Dezeen is known as the world’s leading modern architecture magazine. They won an award, but there was no mention in the magazine.

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8 Unique Types of Forms: Crafting, Optimizing, Engaging

SurveySparrow

Their definitions vary, yes. Though it might sound obvious, the definition of a form is commonly misunderstood. Retail Order Form created with SurveySparrow Five Unique Features: Product Details: Order forms show pictures and descriptions of what’s for sale. It could be a magazine, a newsletter, or a streaming service.