Customer Focused Customer Retention Examples Poor Customer Service 
ijgolding
FEBRUARY 20, 2017
In reality, whilst many senior leaders are still not quite believing of the financial benefits of a CX focused strategy, most of them work in organisations which are suffering remarkably demonstrably from NOT having one! They announced that poor customer service cost them £7 MILLION in 2016 – astonishing.
CSM Magazine
JUNE 19, 2022
But, generally, a “bad” customer experience means the customer’s expectations were not met in one way or another. For example, maybe it’s tough for customers to reach you. Research by Microsoft found that 58% of consumers simply switch companies when they have a poor customer service experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MAY 12, 2019
My Comment: Just as it takes more than just good customer service to keep a customer coming back, a bad customer experience may not cause you to lose customers, either. Counter-intuitive as that may seem, the author is making the case that companies who deliver poor customer service are “most profitable.”
ECXO
APRIL 18, 2024
But at some point, his colleagues started to notice the positive impact of his efforts, and some even began to emulate his customer-centric attitude. The power of example Jose’s relentless efforts to create a customer-centric culture began to inspire others. For sure it was.
ProProfs Chat
SEPTEMBER 20, 2019
companies lose more than $62 billion due to poor customer service. Not surprising, considering Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience. . Bad customer service has become a major business problem today.
ProProfs Chat
FEBRUARY 7, 2020
In fact, it is a new discipline altogether that focuses on providing customers with unforgettable experiences. . In fact, a whopping 56% of customers across the globe have stopped doing business with a brand because of poor customer service experiences. Ways to Provide Excellent Customer Support.
delighted
MARCH 4, 2020
Prospective and current customers may experience dozens of touchpoints during their journey with your business, and not all touchpoints carry equal weight. For example, one poor customer service experience can overshadow and undermine a streak of positive experiences on other touchpoints.
Expert insights. Personalized for you.
208 
Let's personalize your content