4 Things I Learned From Taking My Daughter to Work With Me at LinkedIn Learning

Myra Golden

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. He was dazzled with all I get to experience during a typical workday away from Tulsa.

3 Things I Know For Sure Motivate Customer Service Employees

Myra Golden

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Call Center Management Customer Experience Design

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Start. Stop. Continue — three Powerful Words for Goal-Setting, Process Improvement, and Self-Improvement.

Myra Golden

I end all of my customer service workshops by asking participants to write down three words. After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. Customer Experience Design

Enhance Your De-escalation Skills During Your Lunch Break!

Myra Golden

How to Handle Difficult Customers (with a focus on de-escalation). Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals.

Simple Guidance for Designing Your Quality Monitoring Program (8 Steps)

Myra Golden

Are you designing or redesigning a Quality Monitoring Program for your organization right now? Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Develop Standards and Objectives for Customer Experience. Design Coaching Strategy.

How Long Will It Take You to Talk to Us About Soft Skills Training?

Myra Golden

Training is customized to your needs. She took the time to listen to our needs and created workshops that combined her expert knowledge with the specific customer-service ethos we want ingrained in our employees. . Her personal stories and experiences were insightful and valuable. •

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers.

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers.

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Meet Our Panel of Customer Experience and Customer Service Leaders: Nicholas J.