4 Things I Learned From Taking My Daughter to Work With Me at LinkedIn Learning

Myra Golden

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. My kids have always been involved in the behind the scenes parts of Myra Golden Seminars – rehearsals, workbook creation, filming our eLearning, hushing during my conference calls and webinars, and my prep for trips. He was dazzled with all I get to experience during a typical workday away from Tulsa.

3 Things I Know For Sure Motivate Customer Service Employees

Myra Golden

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Listen to some calls from your customer service team and choose the best two or three, and play a portion of these extraordinary calls in your next employee meeting. Call Center Management Customer Experience Design

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Start. Stop. Continue — three Powerful Words for Goal-Setting, Process Improvement, and Self-Improvement.

Myra Golden

I end all of my customer service workshops by asking participants to write down three words. After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. My customer repeatedly made requests that were beyond the scope of the contract, they ate up my time with long and unproductive check-in calls, stepped on my toes, and left me complaining and acting ugly (toward my team, not the client.). Customer Experience Design

Enhance Your De-escalation Skills During Your Lunch Break!

Myra Golden

How to Handle Difficult Customers (with a focus on de-escalation). Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Creating calm with difficult customers is not a matter of using aggressive tactics.

Master The Skills Of De-escalation While Your Agents Work From Home with our 30-Minute Online Class

Myra Golden

One night I stood less than two feet away from an angry customer who slapped my co-worker during a Blue-light Special. Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions. After a lot of failed attempts, I created a framework that got angry customers to back down. How to Handle Difficult Customers. Customer Experience Design

How Long Will It Take You to Talk to Us About Soft Skills Training?

Myra Golden

Training is customized to your needs. She took the time to listen to our needs and created workshops that combined her expert knowledge with the specific customer-service ethos we want ingrained in our employees. . Her personal stories and experiences were insightful and valuable. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Customer Experience Design

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Myra Golden

She took the time to listen to our needs and created workshops that combined her expert knowledge with the specific customer-service ethos we want ingrained in our employees. . Her personal stories and experiences were insightful and valuable. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Sometimes an interaction with an employee, customer, or your boss leaves you feeling empty.

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. contact-form] I know that’s an easy question, but here’s the problem: Very few people in customer service actually get the training they need to get an angry customer to back down, regain control and gracefully respond to the customer who demands to speak to a supervisor. Why did so many customers escalate to Cassandra, our only supervisor?

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. contact-form] I know that’s an easy question, but here’s the problem: Very few people in customer service actually get the training they need to get an angry customer to back down, regain control and gracefully respond to the customer who demands to speak to a supervisor. Why did so many customers escalate to Cassandra, our only supervisor?

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Meet Our Panel of Customer Experience and Customer Service Leaders: Nicholas J. Without training, customer experience software will not be used properly.