Myra Golden

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

Customer Service 61

Customer Service Call Center Tips Meeting 61

Myra Golden

JUNE 9, 2019

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. Talk to your client/employer about your goals for “Take Your Daughter to Work” Day. Your kids are impressed with what you do 40 hours a week.

Conference 78

Conference Travel Engagement Training 78

Myra Golden

APRIL 15, 2019

After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. Want to improve your effectiveness? Ask your employees to anonymously tell you what you should Start, Stop, and Continue to do. Last year I had the client from hell.

Exercises 75

Exercises Policies Training Feedback 75

Myra Golden

JUNE 13, 2017

Her personal stories and experiences were insightful and valuable. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Our attendees had this to say about Myra: • Myra held everyone’s attention. Myra is a wonderful and engaging speaker.

Training 55

Training Groups Meeting Engagement 55

Myra Golden

APRIL 15, 2017

Her personal stories and experiences were insightful and valuable. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Our attendees had this to say about Myra: • Myra held everyone’s attention. Myra is a wonderful and engaging speaker.

Training 58

Training Groups Meeting Interaction 58

Myra Golden

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Develop Standards and Objectives for Customer Experience. I have help for you. Define the Problem You Need to Solve. Determine Outcomes – What you want your employees to do, do differently as a result of quality monitoring.

Exercises 51

Exercises Strategy Report Meeting 51

Myra Golden

NOVEMBER 15, 2016

Workshop attendees have said, “ most intriguing and informative seminar I have been to in my life! ” Now it’s easy for your employees to get the exact skills they need to handle difficult customers. I’ve recently delivered my Verbal Aikido workshop to Nationwide Insurance, Ally Bank and Johnson & Johnson.

Call Center 76

Call Center Training Video How To 76