New Data Shows Post Pandemic Impact of Customer Loyalty Resulting in Increased Likelihood to Churn from Poor Service
TechSee
AUGUST 16, 2022
The data, based on a total of 2,706 completed survey responses from a nationwide sample of U.S. adults, shows that more than one in three US customers lack brand loyalty, with 38% of respondents stating they did not feel any loyalty to the brand and switched to a competitor after being approached.
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