Remove Customer Engagement Remove Rewards Programs Remove ROI Remove Sales
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Measuring Retention and Marketing ROI

SuiteCX

Having a loyalty program is becoming a cost of doing business, a hygiene factor. Myer claim 68%3 of their sales are linked to the Myer One program and even life insurance companies are on the points bandwagon, with AIA Australia4 launching a points based program and Qantas following suit with their own version call Assure5.

ROI 100
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Measuring Retention and Marketing ROI

SuiteCX

Having a loyalty program is becoming a cost of doing business, a hygiene factor. Myer claim 68%3 of their sales are linked to the Myer One program and even life insurance companies are on the points bandwagon, with AIA Australia4 launching a points based program and Qantas following suit with their own version call Assure5.

ROI 100
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Loyalty programs: should you issue your own points or miles?

Currency Alliance

Many loyalty program members will now be accustomed to similar liquidity enhancements, such as exchanging your American Express Membership Rewards Points into Avios or Bonvoy. Remember, your loyalty goal is not to issue the maximum number of points, but for the maximum number of customers to see joining your program as worthwhile.

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Loyalty: On the Cusp of Major R(E)volution

Currency Alliance

That is good news for everyone because for merchants ´opening-up´ their loyalty ecosystem, they stand to double or triple the customers participating – with only a linear increase in cost. Stated a different way, ROI from loyalty marketing investments could grow exponentially with a few tweaks that put the customer´s interests first.

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Successful Winback Campaign Examples for Your Customer Success Team

Totango

In fact, over 50% of paying customers weren’t using the service they paid for. With a comprehensive customer success platform , it’s possible to maintain a highly visible, real-time assessment of each account and individual’s customer engagement. Don’t be afraid to take your customer back to square one.

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Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

The incredible degrees of customer engagement that have been achieved, should inspire and guide the efforts of loyalty marketers in the coming year. Voxi is the ‘youth brand’ of Vodafone, whose highly successful VeryMe rewards program has previously been praised by Currency Alliance. improvement in sales.

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Consumer banking: money can’t buy loyalty

Currency Alliance

Bribing customers is easy and, as with most easy initiatives, not very profitable. Banks have been in and out of rewards programs for decades – but their focus ebbs and flows depending on the economic cycle as well as the regulatory framework. For starters, it isn’t financially sustainable. References. [i] i] [link]. [ii]

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