Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

ENGAGE.cx

OCTOBER 14, 2015

But being big shouldn’t be a barrier to creating loyalty through customer service. For example, when a guest walks into a hotel, a beacon can latch onto the customer’s smartphone, alerting the front desk that she has arrived to check in or on-location Wi-Fi in the lobby can alert your staff of a lingering guest who needs attention.

Customer Engagement 40

Customer Engagement Engagement Guest Experience Hospitality 40

Avaya

FEBRUARY 7, 2017

For example, they can uniquely differentiate themselves by embedding video into the mobile customer experience. By doing so, guests can escalate any mobile interaction to a video chat session with the touch of a finger—anytime, anywhere via an integrated mobile app (more on this below).

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

ShepHyken

AUGUST 1, 2022

(SmartBrief) Frontline service employees are often a consumer’s first human interaction with a company. After all, customers make buying decisions based on their experiences, so no matter what originally attracted them, their customer service interactions can dictate loyalty or loss.

Customer Service 69

Customer Service B2C B2B Guest Experience 69

ENGAGE.cx

OCTOBER 13, 2016

This version of great customer experience within the guest journey can be achieved today – and with the right customer engagement solution, it can be achieved without spending a ton of money. Engagement Score Defines VIPs. So, the higher the score, the more engaged the customer.

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

Opinionator

MARCH 10, 2021

They are presented at the business location (perhaps even with the POS invoice or guest check) – so not an online customer interaction. Customer input is at the location, using a pen and paper to fill in the card, which is then placed in a box, mailed or just handed to staff. But how can you know for sure?

Feedback 87

Feedback Guest Experience Hospitality Customers 87

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53