NobelBiz

FEBRUARY 21, 2023

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions.

Contact Center 52

Contact Center Data Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions.

Contact Center 52

Contact Center Data Contact Center Software Management 52

CSM Magazine

NOVEMBER 3, 2020

Staff, voters and customers remember those who have attempted to pull the wool over their eyes. 3 ways to improve customer service using Artificial Intelligence. AI for high resolution levels – customers simply want answers and they expect fast results, with or without a pandemic. Next, show empathy.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

CSM Magazine

OCTOBER 6, 2020

Adopting Artificial Intelligence is just the first step, the second is unlocking the true potential of AI to boost customer confidence with a focus on data. Global research from Capgemini reflects this sentiment, revealing that 62% of consumers would place higher trust in an organisation whose AI interactions they perceive as ethical.

Consumers 52

Consumers Insurance Self Service Customer Confidence 52

West Monroe

APRIL 14, 2017

Perhaps you unexpectedly need to transport crew members on an already-full flight to Louisville and must decide between: Incentivizing passengers to voluntarily give up their seats by offering compensation. Cancelling another flight because you cannot transport the crew members. Buying organic apples. Public Relations.

Airlines 40

Airlines Transportation Hospitality Social Media 40

Helen Dewdney

JUNE 20, 2023

Background The Rail Ombudsman opened its doors on 26 November 2018, offering a free to consumers, expert, alternative dispute resolution service to help sort out unresolved customer complaints about service providers within the rail industry. We also support the rail industry to raise standards.

Travel 78

Travel Consumers Transportation Training 78

Qualtrics

APRIL 30, 2020

77% say they would feel uncomfortable riding public transportation. 77% say they would feel uncomfortable riding public transportation. Understand your customers' safety needs with our complimentary solution. And people still feel pretty uncomfortable sharing a physical space with others, especially strangers. Learn More.

Sports 49

Sports Travel Policies Hotels 49