Customer Confidence Customer Focused How To Loyalty 
ShepHyken
MAY 7, 2018
Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient.
ShepHyken
MAY 23, 2017
Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? First Up: Shep Hyken begins his opening comments by asking, how easy are you to do business with?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
OCTOBER 15, 2018
(Convince and Convert) Have you ever wondered what causes some companies to earn free publicity from customers who gush about them? My Comment: My friend, Jay Baer, has written an amazing new book, Talk Triggers , about how to get your customers to talk about you – and so much of that depends on the customer experience.
ShepHyken
MAY 27, 2019
Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. Forbes) With a $800-million-dollar investment in technology, fulfillment and logistics, Amazon one-day shipping is now standard for Prime members, the race for customer loyalty in retail is getting even more expensive.
Vonage
JUNE 28, 2017
Shep is a professional speaker, best-selling author, creator of the ‘Customer Focus Program’ and founder of Shepard Presentations, where he holds the impressive title of ‘Chief Amazement Officer’. With such a wealth of experience, he really understands how to build meaningful relationships with customers. Which lane are you in?
ShepHyken
DECEMBER 19, 2018
I found a mechanic who had one bay in an industrial area and knew how to work on these older cars. It doesn’t matter what type of business you are in, trust creates loyalty. Earning your customers’ trust typically takes time. Your customers know what to expect, and you deliver every time. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 27, 2021
My Comment: This one may be more of a personalized marketing strategy than customer experience, but then again, customer experience and marketing go hand in hand. Find ways to promote your customers on social media. How to Create a Customer-First Environment In an Online Business World by Natalya Bucuy.
Expert insights. Personalized for you.
79 
Let's personalize your content