InMoment XI

NOVEMBER 2, 2021

Creating tangible value for your business—and that means proving that sometimes elusive CX ROI. Four Ways to Prove CX ROI (and Assets That Show You How). Truly customer-centric companies can easily reach and maintain these percentages. And if that sounds familiar to you, that’s okay! Look no further! Let’s dive in!

ROI 260

ROI Customer Retention Infographics eBook 260

Heart of the Customer

MARCH 28, 2018

The CXPA identifies six disciplines as core to an effective CX program: CX Strategy Customer-Centric Culture VOC Customer Insight & Understanding Experience Design Improvement &Innovation Metrics &Measurement ROI Organizational Adoption & Accountability This white paper, written in conjunction with Intouch Insights, […].

ROI 60

ROI Customer Centricity Culture Metrics 60

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Not Monitoring Changes in Customer Perception. Unproven ROI. At times, refocusing your efforts may be the best course of action. Struggling with siloed data.

How To 243

How To Social Media Analysis Feedback 243

Zeisler Consulting

SEPTEMBER 15, 2021

That’s on purpose, because the more I think about the “ ROI of CX ,” the more I realize that we in CX are writing checks that the Customers’ experiences alone (no matter how awesome they may be) can’t cash.

Effort Score 93

Effort Score Sales Exercises Study 93

Comm100

APRIL 26, 2020

The reality ends up being that you have to choose to help one group of customers, but perhaps even to the detriment of another customer set. It can be tricky to isolate the actions that will result in maximum ROI. You might have 80 percent of your customer base complaining about something a regular basis, but it will not matter.

Omni-Channel 130

Omni-Channel Culture Customer Centricity Self Service 130

ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.(1). Customer Experience Strategy : Exploring Success Factors.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Amity

JUNE 24, 2016

However, with Customer Success, the customer is the beneficiary of an exceptional customer experience and is extracting the maximum value from the product or service they have purchased from you. But how do you describe – specifically – what you get from a Customer Success program? What is the ROI?

Customer Success 71

Customer Success Infographics ROI Customer Centricity 71