For CX success, re-evaluate your purpose
Zeisler Consulting
SEPTEMBER 15, 2021
That’s on purpose, because the more I think about the “ ROI of CX ,” the more I realize that we in CX are writing checks that the Customers’ experiences alone (no matter how awesome they may be) can’t cash. So how about if we readjust the expectations of CX?
Let's personalize your content