Customer Guru

JANUARY 30, 2018

We hope to inspire and guide more professionals in adopting and inculcating a customer-centric approach in their organizations. Mr. Viraj Verma is currently working as the Head of Marketing and Strategic Alliances at PVR BluO, a one of a kind of entertainment concept in India.

Brands 95

Brands Customer Experience Marketing Entertainment 95

Second to None

MARCH 21, 2018

Yahoo declares itself to be”a guide focused on making users’ digital habits inspiring and entertaining,” while Tesla’s mission is “to accelerate the world’s transition to sustainable transport.”

B2B 59

B2B B2C Transportation Voice of Customer 59

SurveySensum

JULY 14, 2020

James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. James Hardwick is a Customer Experience Specialist and Thought Leader.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Doing CX Right

JULY 24, 2019

But before we talk specifically about NPS and its role in measuring customer experience, I’m hoping you’ll entertain a couple of more personal questions. I recommend everyone, at all companies, no matter what size or industry, focuses on customer experience metrics. Sarah: (18:40) Okay, got it.

NPS 40

NPS Measurement Net Promoter Score Effort Score 40

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. Lincoln Murphy is a Growth Consultant focused on customer-centric growth.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. Lincoln Murphy is a Growth Consultant focused on customer-centric growth.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Second to None

SEPTEMBER 20, 2018

They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. It’s no wonder then that as customer habits transitioned further towards mobile, Google answered. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54