Doing CX Right

APRIL 22, 2023

Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers. The post 5 Essential Elements of Creating Loyal Advocates and Raving Fans appeared first on Doing CX Right.

Entertainment 59

Entertainment Customer Centricity Brands Company 59

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

Entertainment 143

Entertainment Touchpoint Connections Customer Satisfaction 143

InMoment XI

FEBRUARY 2, 2024

Major Hospitality Conglomerate Masters The Art of Engagement At the heart of one of the biggest dining, entertainment, and hospitality conglomerates in the nation lies a balanced approach to customer feedback: they’ve mastered the art of both reactive and proactive engagement.

Hospitality 260

Hospitality Call Center Retail NPS 260

Customers That Stick

JANUARY 16, 2020

Technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. » Related Stories Introducing: Ask The Customer Service Trainer Younger Next Year by Crowley and Lodge (a One Win Book Review) A Customer-Centric Culture Needs a Customer-Centric Leader.

Entertainment 78

Entertainment Customer Centricity Video Culture 78

Alida

OCTOBER 4, 2016

In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands. Engagement, not entertainment. Don’t confuse engagement with entertainment.

Engagement 250

Engagement Strategy Entertainment Exercises 250

Blake Morgan

DECEMBER 13, 2022

In today’s experience economy, customers want incredible content. They are looking for escapism, and the company that can provide the right balance of entertainment and value will come out on top. With so many competitors, the market has become ripe for innovation to create a customer-focused experience.

Entertainment 59

Entertainment Customer Centricity Innovation Customer Focused 59

Win the Customer

SEPTEMBER 5, 2023

But beyond personal connections and entertainment, social media has also revolutionized the world of customer service. In this blog post, we’ll explore why social media customer service is so important and why businesses should prioritize it.

Social Media 59

Social Media Customer Service Competitive Advantage Entertainment 59

Zeisler Consulting

AUGUST 11, 2021

The advent and popularization of the role of the Chief Customer Officer is a great thing. I’ve certainly entertained initiations to be one myself, in fact, and do some work as a Fractional CCO. That’s not how it works. But that’s all too often where the deep-thinking stops…just doing those two things.

Chief Customer Officer 93

Chief Customer Officer Leadership Customer Centricity Culture 93

Zeisler Consulting

NOVEMBER 17, 2021

Some brands took off like a rocket (those that deliver stuff to your house), while others (lots of brick-and-mortar, tons of hotel/restaurant/entertainment) will never see the light of day again. Some brands took that as a challenge and doubled down on their Customer-centric aim and Brand Promise alignment.

Wait Times 93

Wait Times Entertainment Hotels Customer Centricity 93

Natalie Petouhof

AUGUST 31, 2022

In this episode, Natalie spoke about the need for empathy today and the shift we need to make from focusing on company-centric business strategies to creating employee and customer-centric experiences. She also discussed the importance of customer feedback and how Amazon has used it to thrive.

Entertainment 52

Entertainment Consulting Conference Customer Centricity 52

CSM Magazine

SEPTEMBER 11, 2023

While the flashing lights and spinning reels capture attention, it’s the impeccable user experience and customer care that keep patrons coming back. Live chats, instant messaging, and even dedicated helplines available around the clock illustrate the industry’s dedication to customer-centricity.

Customer Service 52

Customer Service Entertainment Hospitality Customer Service Representative 52

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. Extended hours to address customer needs. These are just a few customer-centric benefits that not only build brand equity, but also reinforce brand loyalty.

Consumers 98

Consumers Entertainment Fashion Ecommerce 98

Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Lumoa

JANUARY 3, 2023

How much money did you spend on entertainment last month?”. It would be ideal if you already know your customers’ digital behaviors. Achieving change within an organization and driving customer centricity is already challenging, especially in larger organizations. How much spread do you buy in a typical week?”

Survey 394

Survey Metrics NPS Effort Score 394

Quadient

JANUARY 21, 2022

Here are some steps insurers must take to succeed when adopting a customer-centric approach that will increase customer engagement. . The first step in customer engagement is knowing your customer. Understanding your customer requires having a full picture of who they are and what they need. .

Insurance 52

Insurance Video Customer Journeys Customer Experience 52

C3Centricity

SEPTEMBER 24, 2017

Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. They even turned away one gentleman who was interested in hearing me speak about adopting a customer-first strategy!). Technology is an enabler; it’s customer-centricity that is the disruptor today.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

ShepHyken

JUNE 6, 2017

Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. How do I increase customer loyalty? What has Starbucks done to be more customer-centric? Present a Big Idea. Give the “How to’s.”.

Customer Centricity 89

Customer Centricity Entertainment Culture Innovation 89

Kayako

APRIL 29, 2019

And with good reason, customer-centric culture is the backbone of good customer experience. Richard Branson famously said “If you look after your staff well, they will look after your customers. This campaign invited all employees to contribute to fixing the top 99 pain points along the customer journey.

Customer Service 163

Customer Service Guidelines Employee Engagement Customer Journeys 163

Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. About BookMyShow.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

LiveChat

SEPTEMBER 22, 2017

Companies that make a good use of this level of connection make sure that their customers are always entertained , they try to unleash the inner child in their customers. You also still need to gather customer feedback to be aware what you’re doing right and wrong. Is it fun?”. The parent: the need to belong. “Do

Customer Satisfaction 106

Customer Satisfaction How To Sports Social Media 106

SurveySparrow

JULY 27, 2023

Did you know that customer-centric companies are 60% more profitable compared to their competitors? Imagine this: You have a business, and you want to truly understand what your customers need, expect, and prefer. This is where the voice of the customer (VOC) comes in. How Do You Get a Good Customer Voice?

Social Media 52

Social Media Net Promoter Score Customer Centricity Customer Voice 52

CX Ahead

FEBRUARY 27, 2018

Nintendo, the Japanese video games giant, is among the greatest in customer-centric business strategies. Let’s analyse how Nintendo masterfully harnessed customer-centric strategies and design through the examples of the Wii and the Switch. Great fun meets excellent experience design.

Omni-Channel 52

Omni-Channel Company Entertainment Customer Centricity 52

Alida

JUNE 6, 2018

Adidas’ efforts to personalize its customer relationships reflect the reality that today’s brands must be relevant, useful, and entertaining —including apparel retail brands. Rather, customers form relationships that provide the company with insight that enables it to expand and enhance the customer experience.

Apparel 153

Apparel Retail Innovation Entertainment 153

CSM Magazine

SEPTEMBER 22, 2022

You know how important customer service is for your business. Being customer-centric means never letting any question from your customer go unanswered or any email not responded to. Videos can also be entertaining. Video ads are also a great way to entertain your customers.

Video 52

Video Customer Service Entertainment Advertising 52

Quadient

JANUARY 21, 2022

Here are some steps insurers must take to succeed when adopting a customer-centric approach that will increase customer engagement. . The first step in customer engagement is knowing your customer. Understanding your customer requires having a full picture of who they are and what they need. .

Insurance 52

Insurance Customer Experience Customer Journeys Self Service 52

GetFeedback

JULY 19, 2019

For most businesses, understanding the Voice of the Customer is like trying to figure out how to experience the Grand Canyon. 1: map your customer journey. To become a customer-centric organization, Stop No. 1 means you understand and can map out your customer journey. With something so massive, where do we start?

ROI 309

ROI How To Touchpoint Hotels 309

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Unite the Silos Under a Shared Vision. Alvin Stokes, SVP of CX @CWC_tweets Click To Tweet.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

Hello Customer

NOVEMBER 27, 2020

Deloitte has included this SaaS company, which collects customer feedback and analyses it using artificial intelligence, in their prestigious ranking, the Fast 50 Belgium. That honor was topped by the news that Hello Customer won the Fast 50 award for the fastest-growing company in the ‘digital content, media and entertainment’ category.

Company 52

Company Entertainment Customer Centricity Innovation 52

C Space

FEBRUARY 12, 2020

We simply tap into services to really meet our needs, whether those needs are we want some entertainment, we want to do some work, or we want to get from point A to point B. I think once customers really experience a subscription-based business model, there’s no going back. It starts with the customer. Take Fender.

Customer Centricity 52

Customer Centricity Net Promoter Score Entertainment Banking 52

SurveySparrow

SEPTEMBER 5, 2023

Read More: 15 Tips for Fostering Positive Customer Experiences Importance of Automotive Customer Experience Automotive success hinges on delivering value beyond the vehicle itself. Brands that prioritize customer-centricity gain a competitive edge by forging stronger connections with their customers.

Automotive 52

Automotive Trends Strategy Customer Experience 52

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Speakers: · VP, Sustainability, KB Home. ·

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

CX University

FEBRUARY 1, 2023

Over the years, we’ve boosted the careers of countless customers who work in varied industries across the globe. We’ve helped XX professionals earn their Customer Experience Specialist (CXS) certification. We’ve held the hand of leaders who restructure their organization to be customer-centric.

NPS 59

NPS Net Promoter Score Entertainment Comparison 59

Strativity

MAY 25, 2023

These strategies can help brands achieve a balanced reliance on third-party services, take back valuable data, reverse margin erosion, and inspire enduring customer relationships. Cheese Entertainment, FOCUS Brands, Whataburger, 7-Eleven, Keurig, Dr Pepper and other brands. james.lanyon@materialplus.io sean.eidson@materialplus.io

Brands 52

Brands Loyalty Programs e-support Rewards Programs 52

Wired and Dangerous

SEPTEMBER 30, 2019

It was one-fifth entertainment, one-fifth showcase, and at least five-fifths big-deal sales opportunity! The dinner party was super important because of the particular guests invited. The caterer had delivered over-the-top hors d’oeuvres, the contracted chef had prepared a perfect meal, and the bottles of wine were perfectly chilled.

Customer Service 115

Customer Service Entertainment Social Media Customers 115

Customer Guru

JANUARY 30, 2018

We hope to inspire and guide more professionals in adopting and inculcating a customer-centric approach in their organizations. Mr. Viraj Verma is currently working as the Head of Marketing and Strategic Alliances at PVR BluO, a one of a kind of entertainment concept in India.

Brands 95

Brands Customer Experience Marketing Entertainment 95

CX Journey

MARCH 12, 2015

We’ve developed a diagnostic instrument to help companies measure their culture based on that premise—to put numbers around the types of things people do when no one is looking, and in particular, the types of things that support customer-centricity. And when customers are in your heart, you are more than likely in theirs.

Culture 80

Culture Engagement Employee Engagement Customer Centricity 80

ShepHyken

APRIL 8, 2019

My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant. CustomerThink) The Customers 2020 Report states that by the year 2020, customer experience will take its rightful place as a key brand differentiator.

Customer Service 100

Customer Service Hotels Hospitality Government 100