Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. In the large enterprise they are now coming up with a person who has the title of Chief Customer Care Officer, or Chief Experience Officer.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. In the large enterprise they are now coming up with a person who has the title of Chief Customer Care Officer, or Chief Experience Officer.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Pointillist

SEPTEMBER 28, 2021

While every enterprise strives to optimize contact center experiences, internal strategies, operations and processes often present major challenges. While marketing, product, CX and other leaders may strive to share insights, accessing the data in their systems is cumbersome and rarely happens in real time.

Contact Center 40

Contact Center Customer Journeys Self Service How To 40