Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. This episode is on the golden rule of hospitality, and I want to reframe what that golden rule is. Now, what is it that your customers care about the most? Each industry is different.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Currency Alliance

APRIL 15, 2024

Plus, many types of points are widely appreciated by customers, and are useful to the brand for scoring different customer actions while influencing behavior. This upsets customers, and is likely to make your brand the ‘bad guy’ in the press and on social media if the restrictions ultimately devalue the points/miles.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

Opinionator

JULY 21, 2019

Many industries use mystery shopping, but the most common tend to be in retail, healthcare, and hospitality. Health care facilities. This means it is unlikely for a mystery shopper to behave like a typical customer, and will inevitably produce unnatural results. The big benefits here are: Improved customer retention.

Return on Investment 69

Return on Investment Retail Feedback Effort Score 69

SurveySensum

MAY 20, 2020

With this new AI-powered virtual experience, Amazon customers can now try on thousands of lipstick products, save photos on their devices to share with friends and ultimately purchase with greater confidence. The power of automated technology will transform the in-store shopping experience. Industries response on COVID outbreak.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. Let’s dive into the first category of these customer journey analytics examples.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130