NetBase

FEBRUARY 18, 2019

If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start! Understanding and activating influencers is one way to help connect many pieces of your overall consumer experience puzzle, from customer care to heading off a PR crisis.

Marketing 40

Marketing eBook Comparison Analysis 40

BlueOcean

FEBRUARY 7, 2019

How do we use that data to improve the customer experience? We get it; earning executive buy-in on the decision to outsource your contact center usually includes a discussion about ROI. But calculating how the costs of your customer service solution make an impact on your bottom line can be complicated. Need a hand?

Metrics 219

Metrics Customer Care Measurement Contact Center 219

Qualtrics

APRIL 22, 2020

Related: eBook: 12 business decisions you can optimize with conjoint analysis. Customer care – Conjoint/MaxDiff can help improve your support and care operations, with insight into what components of your customer care program are most important to your users, as well as what elements they’d be willing to pay more for.

Hospitality 29

Hospitality Retail Rewards Programs Analysis 29

Stella Connect

MAY 11, 2017

Your voice-of-customer (VoC) data collection program is an engine. There’s input (investment) and output (ROI + waste). Your job is to create a sustainable power source with near 100% efficiency (high ROI, minimal waste). By that I mean immediately, right on the front line—where service teams are actively engaging customers.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

GetFeedback

MAY 2, 2019

It’s really hard to justify a CX budget or initiatives to the Executive team or Board when you can’t demonstrate the huge ROI awaiting the organization…. The following sections come from Kapiche’s eBook: “ What’s the Real Value of Customer Experience? Why your leadership should care about CX.

Strategy 261

Strategy Net Promoter Score ROI Effort Score 261

BlueOcean

JANUARY 8, 2019

This is a knowledge gap that prevents companies from comprehensively understanding the impact of a single customer on their revenue, and, in turn, how their customer experience impacts the company’s success. The Cost of Customer Retention vs Acquisition. We’d love to chat with you about building a better customer experience.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service eBook 299

Playvox

JUNE 22, 2023

As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. Are your customers happy?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Stella Connect

OCTOBER 13, 2017

This week, we’ve put together a brief guide to the top five customer data collection methods. We’ll explain the unique purpose and value of each, and what you need to keep in mind to maximize ROI. Top Methods Brands Use to Measure Customer Experience. Customer Intercepts. Eventually, you’ll be unstoppable.

Measurement 51

Measurement Customer Experience Net Promoter Score NPS 51

Interactions

JANUARY 6, 2022

Doing so will serve to accelerate automation capabilities, provide greater depth of data and insights to customers, and make the contact center agent far more efficient, effective, and productive. customer satisfaction, and to progress on the digital transformation journey.” – Sri Chawla, EVP of Sales. Read our blog to see how.

Customer Experience 71

Customer Experience Contact Center eBook Interaction 71