Customer Care Customer Journeys Customer Service Virtual Agent 
TechSee
FEBRUARY 20, 2018
Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. The rise of Artificial Intelligence in customer self-service.
BlueOcean
JANUARY 9, 2018
IBM reports that by 2020 – that’s just two years away – 85% of all customer service interactions will occur without a human agent. Instead, in addition to self-serve customer service , the majority of interactions will be driven by AI technology. What Does AI Customer Service Look Like?
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BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. And how do offshore solutions, interpreters, and texting play a role?
Interactions
JUNE 25, 2020
Consumers are definitely more sensitive now more than ever – the absence of self-service and never ending hold times definitely feel more frustrating than ever before. Virtual Agents can help. Virtual agents address both consumers’ as well as brands’ concerns when it comes to hold times and lack of self-service.
Interactions
MAY 28, 2020
So how can businesses redefine their customer experience or customer service strategy to fit this world? We have some thoughts: Leading with empathy and care – starting from your employees. How did they treat their customers during the pandemic? Reimagining Customer Service Strategy.
Lumoa
JUNE 23, 2021
Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.
Kustomer
JUNE 27, 2022
A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.
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