Currency Alliance
JUNE 16, 2020
Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. So the initiative offers meaningful utility to many customers. Most loyalty programs might have 30% of total customers enrolled, but only 10-15% of customers active in the past 90 days.
LoyaltyPlus
AUGUST 4, 2017
The LoyaltyPlus product models are designed to cater for small to large customer bases for airline, hospitality and retail Industries, providing a quick and effective passage to owning a loyalty programme in the cloud. Gain crucial customer insight – get the unfair advantage. Get the unfair advantage. Just Engage.
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CSM Magazine
JANUARY 30, 2024
In an era of rapid information dissemination, maintaining an impeccable brand image through outstanding customer service is paramount. A company’s reputation becomes synonymous with the quality of its service, attracting a dedicated customer base and setting it apart in a crowded marketplace.
SurveySensum
JULY 14, 2020
Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. based AIM stock listed company.
CSM Magazine
FEBRUARY 6, 2019
For example, if you identify that a considerable number of leads are converting over the phone after downloading an eBook, you could create more eBooks to target specific industries and widen your customer base. Personalize the Customer Experience by Tracking Offline Conversations. About the Author.
Currency Alliance
DECEMBER 17, 2019
By 2025, strive to: get 70-80% of customers active in the loyalty program. have partners in every spending category, to influence customer behavior across the market and capture really insightful data. Most loyalty programs target highly-frequent customers, as they are the most profitable (such as business travellers).
CSM Magazine
JANUARY 21, 2021
However, this dispersed customer base has caused some degree of difficulty in communication, not all customer data was available to everyone, a factor that reinforces the need to upgrade corporate systems. It has therefore become even more important to have a rich and fully functional CRM to draw greater customer insights. “.
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